Job Description

Project descriptionThis project involves end-to-end, industry-specific Business Process Outsourcing (BPO) solutions tuned precisely to meet the needs of large volume, transaction-drive organizations. The areas include Customer relationship management services, Document processing services, Finance and Administration services, HR and payroll services.Responsibilities

• First-line support for production issues of a mission-critical application.
• Ability to liaise with the Client on issues, changes, development cycles and planning the release content.
• Provide 24/7 production support for the customers.
• Troubleshooting and resolving technical issues with the Quadient templates/workflows.
• Follow standard procedure to resolve incidents efficiently and update in SNOW/ similar tool.
• Drive resolution of high-priority issues causing impacts to Bank\'s IT systems.
• Application of ITIL processes and procedures through planning and fulfilling appropriate support requirements.
• Work to generate Quadient output and document scanning tools which were designed using Quadient.
• Transforming business requirements into technical solutions through Quadient and providing optimal solutions.
• Compilation and generation of static and dynamic policy documents through Quadient.
• Involve in Unit testing, System Testing, and User acceptance testing and also provided production support.
• Providing Training/KT sessions for newcomers and about the new projects and customized tools created to interact with Quadient.
• Maintain a thorough knowledge of the application, including business rules.
• Contribute to the Development and maintenance of support documentation and processes
• Strong communication skills
• Collaborating with cross-functional team and contributing to the improvement of application performance and stability.
• Meet and exceed customer satisfaction, resolution time, and response SLAs

SKILLSMust have

• 3+ years of relevant experience
• CCM document composition using Quadient suite - Inspire Interactive, Inspire Designer, Interactive Scalar
• Extensive experience in data input, data-processing, Layout Design, Imposition and output modules of Quadient, Inspire Designer, Inspire Automation, Inspire Interactive, Inspire Scaler
• Content Author and Empower
• Experience in working in a global delivery model
• Experience on Quadient Inspire automation and Interactive projects
• Exposure to other Document composition tools would be added advantage
• GMC Inspire applications estimation, design and testing
• Coding and implementation support of printing technologies
• Different input, output file formats and print file formats such as PDF, PS and HTML
• Object oriented design and development
• VB/VBA, XML, XSLT, HTML, CSS, JavaScript and JSON

Nice to haveFinancial Services experience Analytics and reporting

Luxoft