Job Description

QA & Testing Lead Analyst

Band 3

About Cigna:


Cigna exists to improve lives. Together, with our 74, 000 employees worldwide that service Cigna, Express Scripts and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions.


We are going through an exciting period of expansion; at the centre of our International division's ambitious growth strategy we are currently working towards multi-year effort to implement a consistent digital strategy for the International Market.

The Position:


Reporting to the Service Delivery Lead, the successful candidate will be responsible for ensuring on quality and on time delivery of test planning and executions activities in the delivery of Quality Assurance (QA) Testing for new or modified applications/systems across multiple platforms. The QA & Testing Lead Analyst will be a high-performing individual who is methodical, inquisitive and has a passion for quality. They will partner with their Scrum Team and business colleagues on a journey of continuous learning and improvement to ensure ongoing optimisation of our test automation capability in support of key strategic outcomes for our business.


Working across our IM IT Team to deliver successful QA & Testing solutions enabling all methodologies with a focus on SAFe Agile. You will work with individuals from across the world, with both in-person and remote teams.

Main Duties / Responsibilities:

• Lead & drive a QA team
• Responsible for delivering the QA milestones & targets for the assigned test projects
• Create Test strategy & Test Planning for the projects
• Implement test techniques & methodologies to deliver high quality product
• Management of test environment(s) to ensure a sound baseline for assigned testing activity
• Defect and Issue Resolution Management in line with test schedule timescales
• Monitor and report the project status to the key stakeholders
• Support the business in the delivery of UAT Testing and ensure Best Practice is adhered within related deliverables
• Coach & mentor the team to improve the team performance & skills
• Implement continuous improvement initiatives to improve the quality & productivity of the team including participation and support of Communities of Practice forum
• Participate in PI & Sprint planning and Agile ceremonies
• Capacity planning & resource allocation
• Implement agile process & ceremonies
• Manage Risk & issues
• Adheres to the organization's Quality Engineering best practices and help to drive changes to achieve more efficiency
• Identify & Support Automation and DevOps opportunities; looking at efficiencies in 'In Sprint' Automation as well as Regression as we develop our CI/CD pipelines

Required Skills and Experience:

• Bachelor's degree in Computer Science or a related discipline and at least two, typically five or more years' experience in a system quality environment, or an equivalent combination of education and work experience
• 8+ Yrs. experience in Software QA & Testing
• 2 - 3 yrs. experience as QA Lead
• Knowledge of the Health Insurance Industry
• Broad knowledge of the Software Delivery Lifecycle with specific expertise of Software Testing
• Proven experience of working within an Agile environment
• Broad knowledge of automated testing and modelling tools
• Great knowledge of change management and test case generation techniques
• Good knowledge of different web browsers like Internet Explorer, Firefox, MS Edge, Chrome
• Competent user of Microsoft office applications like Excel, Word, PowerPoint and Outlook
• Excellent written and oral communication skills
• Strong problem-solving and analytical skills
• Comfortable working independently, leading a team or as part of a team
• Demonstrate accuracy and possess a keen eye for detail
• Strong interest in personal development

Desirable Skills and Experience

• Finance business knowledge
• ISTQB Foundation or Intermediate Certified
• Knowledge of relational databases using SQL queries
• Web based software development, especially using Java and HTML
• Salesforce & Vlocity Technology experience
• HP ALM, Azure Dev Ops - Test Plans, Jira, Zephyr
• Mainframe, DB & API testing
• Selenium/UFT skills

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.