Job Description

Why this job mattersThe QA Engineering Professional supports the critical testing activities for a portfolio of products and services, following best practice standards for test quality, resource planning and issue resolution, in alignment to business strategy and requirements.What you\'ll be doing1. Undertakes first level diagnostics, diagnosing defects against components using techniques and tools defined in the test strategy, identifies defects against the correct component in multi-component journeys, writes test specifications and test designs (scripts) and runs the test scripts to time cost and quality
2. Supports the full lifecycle integration testing to support project deliverables
3. Supports the team within its defined area to develop reports on accuracy, quality and errors in test diagnosis against the associated business or customer KPI\'s
4. Executes automation, functional, regression and load testing scenarios, applying solutions that validate the functionality of applications
5. Supports the maintenance of test suites and ensures high-velocity, high-quality production pushes using manual tests
6. Supports the communication of complexities of internal systems to help test against known issues
7. Assesses and suggests ways to mitigate risks that have an impact on the quality of products and services
8. Supports in the implementation of ways to improve working processes within the area of QA engineering responsibilityThe skills you\'ll need

• Operational Experience: Front line experience of owning & driving incident resolution activities to restore service quickly and effectively in order to minimise business impact to all CFUs and external customers
• Stakeholder Management: Owns relationships at an operational level with CFU stakeholders and technical escalation points & be able to articulate complex problems to a senior manager/director audience
• Business Improvement: Experienced in driving performance and process improvements using data analysis and structured problem solving techniques to address the root cause of failures.
• Product Skills: Possess a technical and service knowledge of CFU products & service journeys and the technologies that underpins them
• Continuos Improvement: Skills in using business improvement processes to continually improve processes, anticipate risks and blockers
• Time Management: Strong time management skills in management of own processes and a wider matrix managed team.

Experience you would be expected to haveMandatory

• Extensive Professional Test experience
• Knowledge on testing phases and concepts
• Telecom domain knowledge
• Hands on experience on Automation
• ISTQB Certification - Foundation Level
• Good communication and interpersonal skills

• Testing Concepts: Understands non-functional testing including: performance, resilience, usability, security penetration. Experienced in implementing a number of these. Aware of the tools that available to support these kinds of testing. Understands end-to-end and multi-system testing issues and techniques

• Familiar with various design and architectural patterns
• Skill for writing reusable Java libraries
• Knowledge of concurrency patterns in Java
• Familiarity with concepts of MVC, JDBC, and RESTful
• Experience with popular web application frameworks, such as Play and Spark
• Familiarity with Java GUI frameworks {{such as Swing, SWT, and AWT depending on project requirements}}
• Knack for writing clean, readable Java code
• Experience with both external and embedded databases
• Understanding fundamental design principles behind a scalable application
• Basic understanding of the class loading mechanism in Java
• Creating database schemas that represent and support business processes
• Basic understanding of JVM, its limitations, weaknesses, and workarounds
• Implementing automated testing platforms and unit tests

Preferred

• Agile exposure
• Non-functional test experience
• Knowledge CI-CD and Continuous testing

Our leadership standardsLooking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.About usBT is part of BT Group, along with EE, Openreach, and Plusnet.Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.We value diversity and celebrate difference. \'We embed diversity and inclusion into everything that we do. It\'s fundamental to our purpose: we connect for good.\'We all stick to the same values: Personal, Simple, and Brilliant. From day one, you\'ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won\'t be alone: we\'ll be there with help and support, learning and development.This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.A FEW POINTS TO NOTE:Although these roles are listed as full-time, if you\'re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.DON\'T MEET EVERY SINGLE REQUIREMENT?Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We\'re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you\'re excited about this role but your past experience doesn\'t align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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