As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Education & Experience: BE, BTech, MCA , CA or equivalent preferred. Other qualifications with adequate experience may be considered. /Responsibilities

• Take leadership role and the responsibility includes understanding & perform various components functional testing, system testing and integration testing.

• Take responsibility of training and mentoring team members.

• Automate functional testing using selenium webdriver and Java and Cucumber Framework.

• Hand on debugging skills.

• Creating Functional, System, Integration, Non-functional Test Cases, executing them.
  

Mandatory Skills/Experience 5 to 8 years of relevant experience

• Must be hands-on in developing automation testing using Java, Selenium web driver and cucumber framework.

• Should have expertise on any Oracle Applications.

• Experience in Test Driven and Behavior Driven Automation Framework Development.

• Hands-on experience in framework creation/improvement for automation testing.

• Creating Test plan, test cases for the testing of the feature.

• Familiar in working with Linux and Windows Operating Systems.

• Should be have demonstrated knowledge in CI/CD (Gitlab, Jenkins) and RDBMS, SQL queries.

• Good experience in Azure / JIRA / ALM - Test Management Tools

• Developing a Web Based Application Test Plan, Test Strategy, Test Scenarios, Test Cases, and Traceability Matrix.

• Ability to work with the functional team to coordinate all testing efforts.

• Adopt innovative technologies and best practices to solve complicated challenges.

• Ability to learn new technologies, improve skills and develop yourself.

Desired Skill/Experience

• Good command of English in written and spoken communication

• Willingness and ability to learn new technologies, improve skills and develop yourself

• Ready to work on any shifts.

Note: The position is based out of Bangalore OR Hyderabad, the candidate should be willing to relocate to either Bangalore OR Hyderabad.