Job Description

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism Operations Management Level Associate & Summary A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You\'ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Our Information Technology Security team assists PwC in designing and creating sustainable security solutions to provide foundational capabilities and operational discipline through a focus on enterprise requirements and prioritisation, Information Technology security architecture, and the software development lifecycle. Position Title: ServiceNow Developer Grade/Level: Reporting Manager Title: Job Code: LoS: IFS Sub LoS/SBU: IFS Location: Bangalore Position Type: Job Summary PwC is driving major change across technology including the building of a centralized model to deliver and manage technology services across the entire network of member firms. A career in PwC\'s Technology and Security Operations, within Internal Firm Services, will provide opportunity to develop and support our global technology service delivery, both internally and externally. ServiceNow is the enterprise platform that enables Service Management at PwC. Using the ServiceNow platform, our team helps Internal Firm Services transform how they manage services to the business, and how the business manages services to our clients. If you are seeking an exciting career with the scope to grow your ServiceNow skills through major change on a global scale, then PwC Technology will empower you to do so. What a Developer does Developers are a mainstay of product teams and are expected to have prior experience using modern, agile software development practices. They will take responsibility for the design and development of applications, writing and maintaining efficient code. They will work closely with product managers and architects to determine technical effort required for product features and be able to efficiently estimate and break work down into vertical slices. Developers have a quality first mindset, ensuring they create efficient unit tests and work alongside testers to create rapid feedback loops. Although design and coding practices are a focal point of the role, developers will be expected to have \'T-shaped\' skills, being able to turn their hands to the practicalities of testing, support and deployment. A Developer will always look for ways to improve the efficiency of engineering practices, through methods such as pair programming, continual refactoring and feature toggling Senior Developers will not be afraid to explore new ways of working for the team to increase quality, stability and cadence of delivery. A Developer works within product teams to: Design and develop high quality products using modern engineering practices Introduce techniques to ensure that high quality code can be delivered quickly and efficiently through automation and modern software engineering practices and tools, such as: Effective branching strategies Efficient, lean test automation frameworks Utilizing automated code scanning tools Providing quick effective quality feedback Ensure support items are rapidly triaged and managed Work with DevOps engineers and test engineers to embed practices in the team which enable consistent, predictable, fully tested deployments Directly lead and mentor developers and test engineers on all of the above Engage with stakeholders to understand user stories and determine requirements Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out of box functionality as possible. Customize and develop ServiceNow applications and support rollout of new applications and modules. Configure Application UIs and Workflows Demonstrate understanding of application modules including ITSM, HRSD, Self-service Portal, Virtual Assistance, Integration\'s hub and ATF. Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate Ensure that configuration is consistent across development, testing, and production environments. Education and Experience : 2+ years of experience working in a development role for a ServiceNow Platform. 1+ years of experience as a ServiceNow administrator. Experience in transitioning technology from locally focused to centralized technology service organization. Experience with ITSM, ITBM, HRSD, Integration Hub or Service Portal modules within ServiceNow Understanding of RESTful Web Service and APIs. IT and Security management best practice (ITIL, COBIT, ISO standards). Experience developing workflows and supporting service technology teams Experience in developing solutions in JavaScript and Glide Education Level: Bachelor or equivalents. Candidate Specifications: Desired Certifications: ITIL Foundations Certification ServiceNow Developer Certification(s) A Developer needs specific technical skills. Strong understanding of ServiceNow - essentially holding the SNow ITSM Implementer Certification Best practices Core table structures Common SN APIs and Script Includes Scoped applications and SN store applications/plugins, including application upgrades Good understanding of Javascript and related technologies NodeZ How inbound and outbound web services (specifically REST) work within ServiceNow Asynchronous APIs Experience of Dialogflow or similar NLP / Experience of developing chatbots Using Git, Azure DevOps and VS Code CV sifting criteria : 2+ year of experience in IT Development The skills we look for in future employees : . Mandatory Skill Set- ServiceNow Developer, ITSM, Servicenow Admin,ITSM, ITBM, HRSD Preferred Skill Set- Service Now Developer, Service Now Admin Year of experience required- 2 Qualifications- Bachelors Education Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications Required Skills ITSM, ServiceNow Platform Optional Skills Desired Languages Travel Requirements Available for Work Visa Sponsorship Government Clearance Required Job Posting End Date October 31, 2023

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