Job Description

Company Overview :- PUNO is a leading company in the Entertainment Providers industry, dedicated to providing exceptional guest experiences. We prioritize customer satisfaction and strive to create a welcoming and comfortable environment for all our guests.Candidate Qualifications :- Excellent communication and interpersonal skills.- Strong problem-solving abilities.- Ability to work well in a team.- Prior experience in the hospitality industry or a related field is preferredExperience : Minimum 2 yearsRole and Responsibilities :Customer Interaction : Interact with guests courteously, addressing inquiries, providing information, and ensuring a positive experience.Problem Resolution : Handle guest concerns or complaints efficiently, finding effective solutions to enhance guest satisfaction.Reservations and Bookings : Manage reservations, process bookings, and coordinate special requests, ensuring accurate and timely arrangements.Welcoming Guests : Greet and welcome guests upon arrival, creating a warm and inviting atmosphere.Communication Skills : Demonstrate excellent communication skills to convey information clearly and professionally, both in person and through written correspondence.Service Coordination : Collaborate with various departments to coordinate guest services, including housekeeping, dining, and entertainment.Feedback Collection : Proactively seek feedback from guests to identify areas for improvement and maintain high service standards.VIP Services : Provide special attention to VIP guests, ensuring their unique needs and preferences are met.Event Coordination : Assist in planning and executing special events, conferences, or functions hosted by the establishment.Administration : Maintain accurate guest records, handle billing inquiries, and perform administrative tasks to support guest relations activities.- The Guest Relations Executive plays a pivotal role in creating a positive guest experience and fostering customer loyalty through exceptional service.Employment Type : Full Time (Work from Office)Job Location : Pune, Maharashtra (ref:updazz.com)

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