Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category OperationsJob DetailsAbout SalesforceWexe2x80x99re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too xe2x80x94 driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good xe2x80x93 youxe2x80x99ve come to the right place.Description:The Revenue Operations Quote to Cash Strategy and Operations team is responsible for operational aspects of the Sales Operations Quote to Cash space. The Process Analyst will have key responsibilities focused on provisioning service to Salesforce customers, supporting customer/case escalations, and perform operational initiatives. The role will report to the Manager of the Quote to Cash Strategy & Operations. Salesforce is a fast paced environment and we are looking for someone who can contribute immediately, manage multiple responsibilities and produce high quality work.Responsibilities:Understand end-to-end provisioning/entitlements process and upstream and down stream impactsPerform provisioning/entitlement monitoring reports and triage steps for timely delivery of Salesforce functionalityRespond to process & policy questions and cases, escalating issues as neededMake decisions and resolve issues using knowledge, skills, and judgmentExecute recurring data updates accurately and timelyIdentify and implement process improvements for accuracy and consistencyAudit processes to identify defectsDocument and maintain a repository of Quote to Cash business rules and process flowsRequired Skills/Experience:2 to 5 years of experience related to CPQ and Order Management SystemsUser experience with Salesforce platform and Working knowledge of LucidchartsWorking knowledge of Microsoft Office and or Google Workspace appsExcellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quicklyAbility to excel in a fast-paced environment, managing deadlines and delivering accuracy where adaptability is imperativeAbility to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environmentStrong attention to detailTeam-orientedDemonstrate initiative and proactivityIndependent thinking with consideration of cross-functional and downstream impacts.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with .xefxbbxbfSalesforce welcomes all.

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