Job Description

Overview: •WELCOME TO SITA •



SITA is the leading specialist in air transport communications and information technology. We don't just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.

•ABOUT THE ROLE & TEAM: •



SITA is the market leader supporting governments worldwide in Border Management solutions, with products and innovative developments implemented for over 60 governments, managing over 2 billion journeys each year. With the challenges facing border authorities evolving so quickly in recent times, SITA is managing a significant uplift in requests for both product implementations and bespoke solutions, and we are seeking an experienced Proposal Specialist to join our Border Management business.



Reporting to Head of Bids the Proposal Specialist is responsible for the entire proposal life cycle for assigned operational bids and plays an active part within the overall Bid Team. Responsible for challenging solutions, driving best practice, and ensuring on time high quality, compliant and excellently articulated customer centric proposals.


The Proposal Specialist may be assigned to work specifically on proposal delivery or may be required to undertake a broader remit encompassing bid management activity.


Are you ready to be part of the future?

•WHAT YOU WILL DO: •

Proposal Management activity:• Responsible for timely delivery of all allocated proposal projects ensuring the highest quality of customer deliverables.
• Manage the proposal project working closely with the Bid team.
• Produce & manage the proposal project plan (including risk analysis & contingency planning) ensuring that all necessary activities are completed on time.
• Ensure a consistent and clear story in the overall proposal document by reviewing and providing critique to the content produced by contributors.
• Lead proposal learning reviews by providing objective facilitation and developing clear action plans.
• Facilitate the proposal strategy meeting with the account manager/bid team and other key proposal contributors to 'storyboard' proposal content based on customer & competitive analysis.
• Facilitate Pre-Proposal planning meetings with the Account Manager/Bid team to ensure that appropriate steps are taken to maximise the proposal chance of success.
• Request, coordinate and review / edit proposal inputs from a variety of stakeholders, typically involving contributions from sales, product teams, delivery, support, finance, commercial and legal as well as corporate materials.
• Develop and constantly adapt a bid knowledge library, consolidating model answers, reference stories etc.
• Document proposal template management in line with company branding.

•EXPERIENCE: Minimum 5 years of experience, ideally in IT related business, and with experience in proposals for government customers.


- Minimum of 2 years of experience within the field of bids & proposals - in purchasing and/or sales - including exposure to the vendor side.• Clear understanding of proposal management processes including pre-proposal planning strategy development and storyboarding proposal writing skills.
• Understanding of bid management process including whole sales cycle.
• Excellent facilitation skills, able to build & motivate proposal teams, generate creativity, act as an effective 'devil's advocate' and use a range of facilitation techniques.
• Able to quickly establish credibility and rapport with sales & business staff and to form teams across organisational boundaries without direct authority.
• Commercial awareness - Understanding of IT, Air Transport, Border Security and Policing markets ideal.


- Good purchasing empathy - able to identify customer drivers in RFPs.• Able to work effectively on multiple concurrent projects.
• Strong time management / prioritisation skills.
• Strong written English language skills.
• Preferred Bachelor degree in a business or languages discipline or significant relevant experience.
• Ideally holding at least Foundation Level APMP (Association of Proposal Management Professionals) accreditation and/ or equivalent formal training in Proposal or Bid Management.

•WHAT WE OFFER: •



SITA's workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:



Flex Week: Work from home up to 2 days/week (depending on your Team's needs).

• Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.


Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world!

Employee Wellbeing : Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.

Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!


Competitive Benefits : Access competitive benefits tailored to the local market and your employment status.

•SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.•