Overseas the daily operations of the hotel property, including front desk, housekeeping, maintenance, and other departments. Ensure compliance with all hotel policies, procedures, and standards. Collaborate with department heads to optimize efficiency and guest satisfaction. Guest Services: Monitor and enhance guest satisfaction, responding promptly to guest inquiries, concerns, and feedback.Implement and maintain high-quality service standards throughout the property. Monitor and enhance guest satisfaction, responding promptly to guest inquiries, concerns, and feedback. Implement and maintain high-quality service standards throughout the property: Monitor and enhance guest satisfaction, responding promptly to guest inquiries, concerns, and feedback. Implement and maintain high-quality service standards throughout the property. Financial Management: Work closely with the finance department to develop and manage the property\'s budget. Monitor revenue streams, identify areas for cost savings, and implement strategies to improve financial performance: Work closely with the finance department to develop and manage the property\'s budget. Monitor revenue streams, identify areas for cost savings, and implement strategies to improve financial performance. Staff Supervision and Training: Recruit, train, and supervise staff members, ensuring a high level of professionalism and guest service. Conduct regular staff meetings, training sessions, and performance evaluations. Maintenance and Facilities: Oversee the maintenance and upkeep of the property, ensuring a safe and welcoming environment for guests and staff. Coordinate with external vendors and contractors for repairs and improvements. Marketing and Sales: Work with the sales and marketing team to develop and implement strategies to drive revenue and occupancy rates. Monitor market trends and competitors to stay competitive in the industry. Requirements:
Bachelor\'s degree in Hotel Management, Business Administration, or related field.
years of experience in hotel management or a similar role.
Strong knowledge of hotel operations, industry trends, and local market conditions.
Excellent leadership, communication, and interpersonal skills.
Proficiency in hotel management software and Microsoft Office Suite.
Ability to work flexible hours, including evenings, weekends, and holidays.