Job Description

1. Operations & Maintenance: - Oversee the daily operations of the hostel, ensuring cleanliness, security, and maintenance. - Coordinate with housekeeping and maintenance staff for timely upkeep of rooms and common areas. - Ensure compliance with safety and hygiene standards. 2. Guest Relations & Customer Service: - Greet and assist guests with check-in, check-out, and queries. - Address guest concerns and complaints promptly to ensure a positive experience. - Foster a welcoming and friendly environment for residents. 3. Staff Supervision & Coordination: - Manage housekeeping, security, and support staff schedules. - Train and supervise hostel staff to maintain high service standards. - Ensure smooth coordination among different departments. 4. Bookings & Administration: - Manage reservations and occupancy to maximize efficiency. - Maintain records of guest check-ins, payments, and stay durations. - Ensure timely collection of rent and other charges. 5. Financial & Inventory Management: - Track expenses and maintain hostel budgets. - Ensure efficient stock management of cleaning supplies, amenities, and other essentials. - Work towards cost-effective solutions while maintaining quality standards. 6. Community Engagement & Marketing: - Organize community-building events for hostel residents. - Support hostel promotions through social media engagement and local networking. - Develop strategies to attract new guests and retain existing ones.Qualifications & Requirements: - Minimum 1-2 years of experience in hospitality, hostel/PG management, or property administration. - Strong interpersonal and communication skills. - Proficiency in basic computer operations and booking software. - Ability to handle multiple responsibilities and work independently. - Problem-solving attitude and ability to manage conflicts effectively. - Fluency in English, Hindi, and Marathi is preferred. (ref:updazz.com)

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