Job Description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500\xc2\xae, and we\'re proud to be one of FORTUNE 100 Best Companies to Work For\xc2\xae and World\'s Most Admired Companies\xe2\x84\xa2.

Learn more on and about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.



The Role:

As a Staff Program Manager for STEP (Success, Technology, Experience and Platform) Training and Development (STEP T&D), your team sits within the Strategic Business Operations organization supporting the President and Chief Operating Officer in driving operational excellence within the STEP learning community. Supporting the Asia-Pacific region, this role is responsible for managing in-role development programs targeting the business units within the APJ region. This position offers the opportunity to drive highly impactful and strategic learning objectives across one of ServiceNow\'s largest organizations which includes Engineering, Product Experience, Product Management, and Customer Success.

What you get to do in this role:

Oversee and drive development, launch, and ongoing improvements to STEP in-role development programs for Asia-Pacific.

Lead Asia-Pacific cohort learning programs and development experiences.

Own program narrative, providing necessary data and materials for quarterly business review.

Collaborate regularly with U.S.-based Program Managers for seamless execution and scalability of programs across all regions.

Partner with Asia-Pacific leadership to integrate organizational priorities into STEP educational programs.

Manage program budget, monitoring and adjust spending monthly/quarterly in order to achieve goals on-time and within budget.

Regularly analyze feedback and best practices to understand trends and for continuous improvement of programs.

Utilize adult learning methods for inclusive growth and development

Qualifications

Preferred Qualifications:

8+ years of project/program management experience in large size companies supporting product and technology teams.

Extensive experience in learning and development, adept at implementing advanced programs utilizing adult learning theories and instructional design methods.

Proficient in both virtual and in-person facilitation.

Experienced in collaborating with subject matter experts and business leaders to execute and deliver against organizational objectives.

Skilled in creating diverse learning opportunities and experiences to achieve desired outcomes.

Analytical expertise in measuring the business impact of programs and using feedback for content and process improvements.

Exceptional communication skills, capable of translating technical concepts for non-technical audiences and engaging highly technical groups effectively.

Efficient with meticulous attention to detail, excelling in a fast-paced team environment while managing varying projects and priorities.

Possesses diplomacy, integrity, empathy, and the ability to collaborate effectively at all levels within a large organization.

Applies a growth mindset and self-awareness to thrive in a highly collaborative environment.

Proficient in Microsoft Office suite and adaptable to various tools and platforms.

Willingness to travel as needed.

Basic Qualifications

BA/BS degree or higher in Business Management, Behavioral or Social Science, Operations and Information Management (OIM) or other relevant combination of education and experience.

Experience managing learning and development projects or programs with large cross-functional teams.

Adaptive and passionate in driving strategies while mitigating obstacles.

Experience utilizing software and learning management systems to keep projects organized, track metrics, and report on progress.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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