Job Description

Are you ready for the Most Impactful Work of Your Life?Signant Health is a global evidence generation company. Were helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof. Working at Signant Health puts you in the very heart of the worlds most exciting sector - a high-growth, dynamic company in an extraordinary industry. We innovate the leading-edge of clinical research data. We do it faster, better and with an eye on the future of our industry.Role PurposeThe role of the Project Support Services Manager is to oversee the day-to day line and supervisory management of Project Specialists assigned to the Project Support Services Pool. This is done in accordance to agreed upon KPIs, while maintaining high levels of customer and internal stakeholder satisfaction. The Project Support Services Manager also works closely with the GPM leadership team and the Resourcing Office to plan and forecast assignments for the delivery team based upon capacity planning.Want to join the Best Team of Your Life?Were looking for people who are excited by the potential to make a difference in the world. You need to be decisive, open to celebrating mistakes, able to communicate transparently and inclusively, and someone your team can count on. Most of all you need to be yourself!As part of our team, your Key Accountabilities:

• Responsible for successful delivery of all projects within assigned delivery team, ensuring that timelines are met to the required level of quality.
• Partners closely with Global Project Management Leadership to ensure cohesive and consistent delivery and client expectations are met.
• Acts as point of escalation for delivery for resolution of issues and conflicts within the team but also cross teams.
• Provides leadership in problem solving, defining the solution through to implementation.
• Serves as the catalyst for process improvement activities and ideas generation within the Project Support Services team and interface with Global Project Management.
• Procures new talent through the hiring process and process ensures that the team is trained and onboarded effectively to reach full productivity within three months of hire.
• Contribute to the strategy and supports the implementation for process development.
• Owns the updates for the resource allocation tracker ensuring maximum utilization of staff resources.
• Creates a strong high performing team through biweekly 1:1 sessions with direct reports to drive performance and development across span of control.
• Conducts governance meetings with various stakeholders.
• Facilitates career development opportunities through job rotation that culminates in readiness to execute project management competencies.

Youll need to bring:-

• Bachelors degree in Life Sciences, Business, Technology/IT or other relevant experience
• Proven project execution track record with a strong attention to detail
• Must be able to direct activities of a team, ensuring customer satisfaction and maximizing companys revenues.
• Must have excellent written, time management, communications, decision making, human relations, and organizational skills.
• Must communicate and deal effectively with all levels of the organization.
• Must be a team-oriented person with a can do attitude.
• Must have a strong problem-solving ability.
• Fluency in English (will be required to write, speak and understand English to conduct day-to-day business).

We would be thrilled if you bring in the below

• Experience managing others in a project-based environment is preferred, including recruitment and personnel management activities.
• Desired understanding or experience in the pharmaceutical industry and clinical trial process, including regulatory requirements.
• Should understand the software life cycle and the specification and configuration of software products.
• Experience managing others in a project-based environment is preferred, including recruitment and personnel management activities.

We know that everyone has different wants and needs, which is why along with a highly competitive base salary we support our people and their loved ones with a variety of perks and benefits. As part of our team some of the benefits you can expect to receive are:

• Medical Insurance, Group Accidental Coverage/Insurance, Group Term Life Insurance
• Company Paid Subscription to Calm - The #1 app for mental fitness.
• Employee Referral Program - Bring the Best to Signant Health and earn a reward
• Wellness Program - Participate in challenges and earn points for rewards.
• Proof! - Signants Employee Recognition Program where you can accumulate points to redeem for exciting merchandise, gift cards, tickets, and more
• Burn Along - Digital fitness and wellness platform

Does this sound like something youd like to explore? Then wed love to hear from you!To apply, please submit your CV and a cover letter letting us know why you think youd be perfect for this role. We will begin reviewing submissions during the application period and will fill the vacancy as soon as a suitable candidate is identified.Please note that Signant does not accept unsolicited resumes from Third Party vendors.At Signant Health, accepting difference isnt enough we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Signant Health