Job Description

Position Title: Sr. Specialist- Client Services / SS-CS-DEL-2023

Company: Howell Protection systems India Pvt. Ltd.

Job Category: HVAC/ Low voltage Systems/ Engineering and Construction

Location: North India (Based in New Delhi-OKHLA)



Howell is looking for Senior Specialist in Client Services person who has extensive Client support/services handling experience in security, fire, safety, IT, AV Energy management and building automation business.

The role is responsible for delivering exceptional support and service to our clients, ensuring their satisfaction and success with our services. You will play a critical role in maintaining and building strong client relationships, resolving issues, and proactively identifying opportunities for improvement. This position requires a deep understanding of our offerings, strong communication skills, and a customer-centric mindset.

Desired candidate should have experience in follow up, time scheduling/arranging manpower/ engineer, managing client relationships, and preparing technical reports.

Reporting: The position reports to the Technical Manager

•Share your resume at 87500 50966 / lakshmi.g@howell.in •

Key responsibilities

• Build and maintain strong relationships with clients, acting as the main point of contact.
• A Sr. Specialist- Client Services primarily assists understand clients' needs, objectives, and challenges to provide tailored solutions. Co-ordinate with clients to schedule manpower for resolution of reported issues. Focusing mostly on managing manpower schedules, material delivery, payment follow-ups etc.
• Address and resolve client inquiries, concerns, and issues in a timely and effective manner.
• A Sr. Specialist- prepare Complaint basis daily reports and then follows up with the team and client.
• Act as a liaison between clients and internal teams to ensure the successful resolution of problems.
• Provide administrative support and monitoring service field team. Coordinate meetings, including travel arrangements and expense reports for team members.
• File all service documents like Service reports, handover document etc (hard and soft copies).
• Maintain accurate client records and documentation of interactions.
• Generate regular reports on client feedback, issues, and satisfaction.
• Generating ticket number against the client call/email and maintain SLA closer timeline sheet for the same.
• Coordinate with team for pending calls for any client.
• Manages and controls the service expenses.
• Preparing the weekly and monthly MIS reports.
• Maintaining service calls and Billing file.
• Processing RMA for faulty device and Dispatching.
• Preparation of AMC Proposal and general Quotation.
• Processing PI, PO, WO and RO through EPICOR.
• Material follow-up and Payment processing of suppliers.
• Preparing Challans and handover documents.

Desired profile of the candidate:

• You should be: Graduate (BSc/B.com/Dip /BE/B. Tech/ in Electronics/ E & C/ Computers)
• Should have excellent communication skills & should have good command over the English/Hindi.
• Should have working experience of 4-6 years in client services, or a related role.
• Candidates with security system industry background will be preferred.
• Customer-focused mindset with a dedication to client satisfaction.
• Strong problem-solving and conflict resolution abilities.
• Ability to work independently and as part of a team.
• Should have excellent computer skills, particularly, MS office and internet. Working knowledge of SAP/ MS Projects / EPICOR will be added advantage.
• The Job is in house and does not require the travel.
• Female candidates are preferred however are not must. Experience will have edge.

Job Type: Full-time

Pay: ?20,000.00 - ?40,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Life insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift

Experience:

• total work: 3 years (Required)