Job Description

Who We Are

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can\'t understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco\'s Network Services Business Group and is a foundational component of Cisco\'s growing Observability business.

About The Role

This is a new role due to growing demand in the region to provide crucial support to our professional services delivery team. This is a hybrid role with approximately 50/50 split between Project Manager and Service Operations Manager responsibilities. This role requires working adjusted hours to service our customers located across the APJC region. A role is responsible for coordinating communication between the business and field teams and managing resource assignment. You will need to understand the professional service offerings, how they are delivered, sales motion, and use case requirements. You will work closely with key stakeholders to ensure service engagements are kicked off smoothly, progress in a timely manner, and conclude with value delivered to the customer. A Project Manager is responsible for overseeing technical implementation projects and ensuring projects are completed successfully. You will encounter a variety of projects ranging in scope and complexity, collaborating with demanding internal and external stakeholders. If this sounds exciting to you, then you might be the person we are looking for!

What You\'ll Do

• Coordination - Act as a central point of contact between professional services and cross-functional teams.
• Organise - Plan, schedule, and facilitate meetings involving multiple stakeholders.
• Reporting - Drive team insights through creation and management of project reports and regional dashboards.
• Sales Interface - Assist sales teams with understanding the professional service offerings, ordering, and delivery flows.
• Expertise - Build deep domain expertise, business knowledge and understanding of different operating models.
• Lead and plan the IT project implementation from the initiation until closure.
• Build strong customer and internal stakeholder relationships, create robust project plans and drive engagement successfully towards completion.
• Monitor and track action items through to closure. Record and manage all decisions, risks, and issues.
• Drive the formal acceptance of the project scope and closure including acknowledgement by customer.
• Contribute to continuous PMO process improvements by promoting and highlighting successful experiences.
• Act as a key contact for the customer and escalation point for project issues.
• Administration - Provide general administrative support to the management teams.
• Special projects as assigned.

Qualifications

• 3+ years of Project Management experience required.
• Relevant Project Management certification: PRINCE2, PMP etc.
• Experience leading all phases of a software implementation project lifecycle (experience with SaaS highly desirable).
• Strong technical acumen.
• Experience running multiple projects simultaneously with cross-team dependencies.
• Customer facing experience with a passion for enabling a consistently excellent customer experience.
• Excellent verbal, written, and presentation skills.
• Ability to take consultative approach ensuring scope and project boundaries are maintained.
• Possesses a continuous improvement mindset with the ability to work within a dynamic environment.
• Proven problem solver with the ability to obtain consensus and drive solutions which balance business and stakeholder requirements.
• Process driven and attention to detail.
• Data mindset with the ability to analyse data and experience making sound data-based decisions.
• Takes ownership of assigned tasks, ability to work towards deadlines and can work with limited supervision.
• Proficient in Excel, CRM (Salesforce), and MS Office.
• Willing to work an adjusted business day to provide coverage to stakeholders in countries across the APJC region.

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That\'s why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you\'re interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate\'s hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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