Job Description

Position Summary:

We are looking for a Project Manager with a Digital Marketing background that is an experienced and driven person. The PM will be responsible for day-to day management of a complex program and overall responsibility for managing all production tasks and meeting customer expectations

The role requires class-leading customer engagement involving strong written and verbal communication skills, ability to empathise with and respond to customers\' needs, problem-solving skills and the ability to function effectively in a fast-moving, rapidly-changing environment.

Collaboration with multi-location and cross-functional teams will be key, technology services and management teams to maintain and improve customer satisfaction

Key Responsibilities:

• Act as first point of contact within the Customer Org. Forge strong relationship with the customer interfaces, understand the client team dynamic, their business goals, priorities and challenges.
• Engage directly with customer stakeholders and build partnerships and confidence in our services
• Provide solutions to customers whilst managing effectively customer concerns and queries in a timely manner
• Manage publishing activities on a global scale and direct engagement with requestors
• Ensure the accuracy of financial project data, KPIs, workflows, schedules and processes to maximize efficiency and profitability
• Participate in customer planning meetings and to ensure that teams are aligned with current and future customer requirements
• Overall responsibility for the timely flow of all project actions from initiation to delivery, ensuring that projects meet quality, turn-around time and budget expectations
  
  Requirements

• Digital Agency & Localisation experience would be beneficial
• Knowledge of Web Publishing workflows and processes would be key
• Content Management System technical knowledge would be beneficial
• Top-class communication skills, both written and verbal
• Strong customer service, negotiation and problem-solving skills
• Strong interpersonal and leadership skills
• Ability to function productively and proactively in a fast-moving environment.
• Ability to deal effectively with ambiguity while ensuring that challenging delivery timelines are met.
• Fluency in English is mandatory. Fluency in additional language(s) would be a significant advantage.
• 2+ years\' experience as a Project Manager within Digital Marketing