Project Manager

Year    Hyderabad, Telangana, India

Job Description


OverviewESSENTIAL DUTIES AND RESPONSIBILITIES

  • Works directly in Jira managing tickets and ensuring the project scope is documented and understood, providing client and executive status reports.
  • Executes assessment of the current state, performs gap analysis, defines, maps, and implements processes.
  • Focuses on continuous improvement in delivery processes for efficient and high-quality delivery to customers.
  • Serves as point of escalation on all delivery related customer issues, escalations, and complaints to course correct.
  • Ensures all open requests include documented status from supporting teams as work progresses (defects, releases, etc.)
  • Proactively manages the day-to-day relationship with the Customer(s) /Customer representatives to ensure an elevated level of satisfaction.
  • Coordinates the requirements and demands of the Customer and effectively prioritizes, communicates, and allocates the work to the appropriate internal stakeholders.
  • Effectively prioritizes the demands of the Customer and works issues to resolution to reduce ticket volume and reduce/eliminate aging ticket volume.
  • Engages with cross-functional teams as and when required to ensure Customer needs are met.
  • Ensures timely delivery and accuracy of regular ticket and management reports for Customer.
  • Manages and assures compliance with the SLAs (Service Level Agreements) by working with the cross-functional team to triage, troubleshoot, and resolve areas where contractual service levels are in danger of being breached.
  • Assures SLA Reporting is correct, accurate, and delivered to Customer to meet contractual guidelines.
Requests and attends review meetings, as needed, to ensure swift delivery. * Leads customer meetings with all levels of stakeholders and effectively communicates status.Administers change requests processes. * Works closely with project team resources to drive the project and proactively manage project risks, issues, and scope adjustments.
  • Ensure adherence to standard processes, drive adoption of the ticketing system, and SCRUM practices.
  • Closely collaborates with Release Management and SCRUM Masters to meet Customer priorities.
  • Implements the appropriate governance & escalation models for all the projects/assignments.
  • Keeps team apprised via project plans, meetings, and discussion minutes of project tasks identified, tasks to be completed, and work not completed.
  • Drives efficiencies through implementation of Lean framework and other duties as assigned
REQUIREMENTS
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • This role is responsible for hiring, performance management, growth, and development of the team
EXPERIENCE:
  • Bachelor\'s degree in information technology, Computer Science, Business or related field or equivalent work experience
  • 5-7 years\xe2\x80\x99 overall SDLC / SaaS experience with at least 2 years of experience in Business Analysis or Project Management
  • Experience in handling end to end delivery of IT Software projects and products.
  • Strong in Scope Management, Change Management with good negotiation skills.
  • Experienced in stakeholder management (Internal and external), managing customer expectations & satisfaction delivery to Quality and Schedule
  • Must have strong Customer interfacing skills with a demonstrated ability to influence and consult with stakeholders (provide options with pros, cons, and risks) to solve business processes and technical problems.
  • Proven success against delivery KPI\xe2\x80\x99s (e.g., customer satisfaction adherence to SLA\xe2\x80\x99s)
  • Strong Leadership, Inter-personal and decision-making skills
  • Strong presentation and communication skills
  • Ability to provide a prominent level of customer service to internal and external stakeholders.
  • Jira and Smartsheet knowledge preferred.
  • PMP or CSM certification is preferred but not mandatory.
  • Health Care domain knowledge will be added advantage.
WORK ENVIRONMENT
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The tasks will generally be performed in a typical office environment
  • This position with HealthEdge based in Hyderabad, India

HealthEdge

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Job Detail

  • Job Id
    JD3313297
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Hyderabad, Telangana, India
  • Education
    Not mentioned
  • Experience
    Year