Job Description

Position Type : Full timeType Of Hire : Experienced (relevant combo of work and education)Education Desired : Bachelor of Computer EngineeringTravel Percentage : 0%Project Manager (Contact Center) - Bangalore/Pune/Chennai/Gurgaon - 5 - 10 YearsAre you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the teamThis team will be responsible for IVR development using the latest technologies available such as Nuance Mix, NLU, Voice biometrics etc.What you will be doing:Ability to put together detailed plans that set out the goals, schedule, resources, and key steps for projects.Ability to work with all relevant stakeholders like clients, sponsors, business partners and support teams. Keep everyone updated, manage expectations, and manage hurdles or challenges with clear communication.Experience in budgeting and financial management. Forecast finances and make data-driven decisions.Attention to details and ability to keep detailed records and updating stakeholders throughout the project.Strong problem solving and troubleshooting skills. Come up with solutions quickly and adjust to new challenges to keep projects on track.What you bring:5 to 10yrs of experience as Project Manager in driving Contact Center Technologies projects.Strong knowledge of Contact Center environment and operationsProject management; Stakeholder management; Good communication skills; Problem solving; Financial management;What we offer you :An exciting opportunity be a part of Worlds Leading FinTech Product MNCTo be a part of vibrant team and to build up a career on core banking/payments domain A multifaceted job with a high degree of responsibility and a broad spectrum of opportunitiesA broad range of professional education and personal development possibilities - FIS is your final career step!Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass

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