Job Description

Description Project Manager Role Overview As a Customer Support Project Manager at Aryaka, you will play a pivotal role in ensuring successful onboarding, adoption, expansion, and renewal experiences for the company\'s strategic customers. You will be a trusted advisor to customer stakeholders, channel partners, and executive sponsors, driving adoption and providing guidance on expanding their usage of Aryaka\'s services. You will collaborate with the global support team to achieve customer success, along with resolving complex technical issues and delivering Executive Business Reviews. The Customer Support Project Manager is integral to ensuring customer satisfaction and success utilizing Aryaka\'s services. Responsibilities Define project scope, objectives, and deliverables. Develop a detailed project plan, including tasks, timelines, and resource allocation. Create and manage the project budget. Collaborate with Sales Engineers and TAM to design solutions. Actively participate in customer and sales engineer calls. Be available 24x7 when required for customer deployments, solution discussions, meetings, etc. Lead planning and implementation of projects, potentially participating in design and testing phases. Identify and assess project risks, develop mitigation plans, and monitor risks throughout the project lifecycle. Establish quality standards and objectives, ensuring project deliverables meet quality requirements. Create and maintain a project schedule, monitoring progress and addressing schedule delays. Engage with project stakeholders, manage expectations, and maintain communication. Maintain accurate project documentation, including plans, reports, and records. Performance Objectives Serve as a liaison between Sales and other functional departments. Provide ad hoc analysis to Management as needed. Manage Health scoring for assigned strategic customers. Actively participate in team meetings and conference calls. Required Skills And Qualifications Bachelor of Engineering Degree in Computer Science, Electronics and Communications, Information Technology, or similar. 8 to 10 years of networking and security industry experience in customer-facing roles. Recent experience in SDWAN and SASE Deployments is a plus. Security Certificates such as GCPM or equivalent, PMP or Prince2 desirable. Proficiency in Salesforce for Account, Opportunity, and Territory Alignment Strong project management skills, including action plan development and execution. Experience managing contracts and performance of information security vendors and suppliers. Proven leadership in information assurance and security projects. Positive team player with excellent written and verbal communication skills. Proactive engagement of stakeholders in design and implementation. Familiarity with various project delivery methodologies and project management tools. Strong understanding of networking fundamentals and key networking devices. Experience in deploying internet circuits for a large customer base. Who Are We - Aryaka is the global leader in fully managed SD-WAN and SASE services. Delivered as-a-service for a variety of modern deployments, we make it easy for enterprises to consume network and network security solutions. Aryaka uniquely combines innovative SD-WAN and security technology with a global network and a managed service approach to offer the industry\'s best customer and application experience. Coupled with being recognized for the 2nd year in a row by Gartner\'s \'Voice of the Customer and listed on the \'Inc. 5000 America\'s Fastest-Growing Private Companies\' our customers include hundreds of global enterprises, including several from the esteemed Fortune 100. We have strong partnerships with companies that include Palo Alto Networks, Check Point Software Technologies, as examples, and we are backed by incredible investors that include Goldman Sachs, Third Point Ventures, and others. We are actively seeking top talent to join our growing team. Are you ready Why Aryaka - We have won \'Great Places to Work\' World-Wide for 4 consecutive years because we have an amazing company culture that is inviting, collaborative, supportive, and inclusive to our employees. We encourage our employees to expand their knowledge base and provide the tools to help them get there. We are always innovating and looking at ways to improve and expand, and we listen to our employees and their ideas. We have an amazing group of very respected \'Thought Leaders\' who are always open to mentoring. We consider ourselves great Corporate Citizens which we show through our \'Women In Technology\' Program and \'AryakaCares\' Program as well as others. Our Benefits are World-Class, we have flexible PTO, and a flexible work structure to allow you to maximize on your work/life balance. As Aryakans, we are 100% dedicated to being an equal opportunity employer and supporter of Diversity, Inclusion, and Belonging. All candidates from all backgrounds, ethnicities, genders, and gender identity are strongly encouraged to apply. Aryaka considers the \'whole person\' without regard to race, color, religion, sex, national origin, physical or mental disability, or veteran status. What is in it for you (EVP - Employee Value Proposition) Work for a global, fast-growing Unified SASE innovator. Be a part of a company culture that embraces diversity and inclusivity Aryaka Networks, Inc. is an equal opportunity employer All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law. Third Party Agency Notice Aryaka does not accept unsolicited resumes from 3rd party agencies. Should any agency send a resume to any employee within Aryaka without explicit invitation, the resume will be considered a gift and no fee will be paid. All agencies must have a signed contract from Talent Acquisition management prior to any engagement.

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