Job Description

Description and RequirementsLead a team of QA analysts within a project.Defines the standard QA strategy for the implementation of defined benefit pension plan rules in our in-house software.Provides technical leadership and expertise around QA and testing, e.g., appropriate use of testing techniques in appropriate cases.Acts as a point of escalation for all testing and QA issues, and as the primary point of contact for QA resources.Coordinates and reviews test requirements, test case selection and coverage, design milestone establishment and upload to ADO tracking system.Review the uncovered testing requirements, identify reasoning, and action items.Ensures that tests are progressing on a weekly basis to meet interval or segment deadlines.Ensures that the test grid is maintained up to date.Participates in the testing phase with the client, attending meetings, providing progress reports, etc.Prepare reports (Both Delivery & Time Tracking) using ADO to reduce manual tracking & maintaining live status of all projects & assignments.Establish, monitor, and maintain all appropriate quality programs and procedures, testing methodologies and test equipment to ensure compliance to specifications.Provide input to staffing plans at the team level to identify key / required skills.Oversee project specific testing and coordinate assistance.Support and peer-review tasks of QA resources.Ensure the project specific testing strategy and test plan are communicated to the different stakeholders of the project.Coach and train QA resources assigned to the project on QA best practices.Track and share defined metrics to support and report on quality and project progress.Report timely and accurate progress and risks with proposed mitigation plans.Coordinate resolution of all quality management issues including reporting on KPI\'s and corrective action plans.Review, develop and make recommendations to continuously improve QA processes to be followed within the department and in adherence to best practices.Manage Project Plan through the lifecycle, Risks, Status, Governance Structure, Project sign-off and Reviews.Drive new transitions as identified from time to time and partnering with the Transitions team.Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project and execute the project according to the project plan.Participate and lead people engagement activities, forecast EWS, partner with a team to work on career development plans.Create, track & complete Career Development Plans for team members.Work with project team members to produce standard procedure/documentation and workflow analysis.Additional Have a minimum of 10-14 years of relevant experience in defined benefit pension plans. Pension Calculation testing experience is preferred.Education - BCA/B.Sc/B.Tech.Relevant experience in managing a team of IT and ITES Projects, preferably in an outsourced / offshored Industry.Qualified candidates must have managed a team size of at least 10+ Analysts and should have handled multiple projects.Understanding Test Requirements and analyzing the Application under Test (AUT).Design / Execute Test scripts/ scenarios / Maintenance of test scripts, verify and validate record results.Good knowledge of SQL programming, programming, SQL\\Data and Testing.Very strong knowledge on managing SLAs and a good knowledge/experience in Project.Management as well as People Management skills.Effective communication skills to manage different audiences.Knowledge of Defined Benefits domain preferable.In depth knowledge of Implementations work streams.EEO StatementAt TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world\'s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants\' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Telus International