Job Description

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The role requires interacting with members of the Human resource product Leadership, Human resource Operations, Risk and Control, Data Governance and Technology engineering functions to deliver according to products strategies.

Job responsibilities

• Oversee business process reviews, identify opportunities for process improvement, and lead automation development
• Define and lead data skills training programs to expand the knowledge and upskill the capability of Employee Digital and Employee Service to utilize process mining and Robotic Process Automation (RPA) tools, such as, UiPath, Alteryx, Signavio, Instabase, and Pega Low Code Workflows
• Lead process excellence feature teams and fluent at leading solid business outcomes
• Diagnose and facilitate resolution of key issues and risks within projects
• Ensure operational and business change readiness and support the definition and documentation of new and enhanced operating models when implementing process improvements or automation

Required qualifications, skills and capabilities

• 7+ years of relevant industry experience, ideally coupled with financial services experience, as well as direct line management experience and accepted qualifications such as PMP, Design Thinking, Agile, etc
• Technical and analytical skills, data manipulation (Excel, Alteryx, Tableau). Extensive experience with RPA Tooling (e.g. Alteryx, UiPath, UiPath Process Mining, Instabase, Signavio, Pega) and Process Improvement / Automation
• Solution oriented, leveraging a network to identify solutions and implement them
• Ability to execute multiple initiatives simultaneously and independently, while maintaining a high degree of communication and escalation at appropriate junctures
• A flexible proactive approach, ability to adapt to business change

Preferred qualifications, skills and capabilities

• Takes responsibility for issues and follows through to resolution
• Self-starter, proactive in taking initiative to improve business processes
• Excellent quantitative, analytical problem-solving skills, and written and verbal communication

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team: Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we\'re setting our businesses, clients, customers and employees up for success.

JPMorgan Chase