Job Description

Assists PMs in their administrative duties Is the bridge between the PM and the Phone room to launch recruitment and prepare the updates for the client Prepares the paperwork and prints materials as needed Calls/reschedules respondents for projects, tech-checks, etc Prepares Internal recruitment grid (incl. Client grid) + additional columns for internal records (bank info, past par.) Sets-up the projects in in-house softwares (PM TOOL+SAMS) (set-up, Homeworks, NDA) Creates Folder on network with project s materials as needed Pulls sample in SAMS / address research, etc Checks the Past Participation (6 months) on preparation of Call-ins to remove all \'bad\' profiles. Is in charge of Clients list preparation: list matching and loading into the call list. Tests Programmed screeners for CS/OSS before launch May send e-blast to right sample size for ongoing projects Prepares the 2x or 3x a week recruitment grid for PM to send to client on progress of recruitment Uploads profiles for outside/external recruiters on SAMS or PM Tool (as Mass update) Verifies and answers emails from respondents/providers (checks, new address, cancelling letter, unpaid provider invoice, etc) Confirms / reschedules respondents as needed Tracks participation on Blogs / online forums followed by phone calls when needed Does walk-ins for digital studies if Onboarding service sold to client Translates verbatims on Self Completion Forms (SCF) May purchase products for projects May call back late comers on a project (eg, Traditional quantitative study) Helps in Admin tasks like get respondents bank info, prepare contracts for Temp vendors, clean projects on SAMS, etc Well versed and fluency in speaking French language Strong Client Service Orientation and Customer service driven Professionalism - each time we speak/ liaise with someone (client/ respondent/ supplier etc) we are representing not only Sago UK, but Sago as a whole Time management - tasks can often be time sensitive within the role, so the ability to manage yourself and your time, to ensure the wider team are aware of when/ how long something might take, and to alert the team (and your line manager) if you have too much on, so we are able to efficiently distribute Being a team player, ready to jump right into the position and hit the ground running Problem solving

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