Job Description

Internal Point of Contact for Important Patients and Visitors

• Serve as the internal point of contact for key patients and visitors, ensuring seamless communication.
• Proactively understand and address non-clinical needs of important patients, ensuring a personalized experience.
• Maintain effective coordination with floor managers and relevant department heads to deliver exceptional hospitality and facilitation.
• For important visitors, be part of the planning team to understand the purpose and significance of the visit.
• Coordinate with relevant departments on photography, branding, giveaways, entertainment, and hotel arrangements.
• Understand any special requirements of visitors and ensure they receive a unique experience.
• Oversee coordination with internal and external caterers, ensuring the menu and service meet standards.'

Relationship Building

• Manage and maintain a database for public relations (PR) and relationship-building efforts.
• Ensure timely, relevant touchpoints with key stakeholders in the database to maintain strong relationships.
• Spot and act on opportunities to convert patients or guests into potential donors, initiating conversations around donations when appropriate.

Events Support

• Provide support for both internal and external events, serving as the point of contact between guests, patients, and the fundraising team.
• Be well-versed in the retail fundraising strategy and aware of the broader strategic plan of the institution.
• Utilize the fundraising tool to offer a seamless experience for patient-donors, escalating opportunities to the fundraising team when necessary.

Documentation and Reporting

• Develop and maintain an MIS (Management Information System) to track and document key deliverables and progress on responsibilities.

This structure organizes the key tasks and ensures clarity for effective performance in the role.

Job Type: Full-time

Pay: ?25,000.00 - ?30,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• total work: 4 years (Preferred)

Language:

• English (Preferred)

Work Location: In person

Expected Start Date: 23/10/2024