Job Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. Visit www.worldbank.org.Global Corporate SolutionsReporting to the Managing Director and World Bank Group Chief Administrative Officer, Global Corporate Solutions (GCS) brings together the functions of Corporate Security, Corporate Real Estate, and Corporate Services.About the UnitThe Corporate Services (GCSCS) division within GCS provides services to the WBG in the areas of Travel and Visa Services; Food and Conference Services; Staff Services, including Commuter Services, Child Care, and Fitness Center; Mail and Shipping Services; the Art Program; Translation and Interpretation; Customer Service; Design and Publications; Printing; and Interactive Media. GCSCS also provides administrative oversight to the WBG Family Network and 1818 Society and is responsible for setting the policy framework and service standards, and for delivering services through a combination of staff and vendors at WBG headquarters (HQ) in Washington, DC and in Country Offices. GCSCS has about 130 staff and about 500 contractors.To achieve its purpose, GCSCS is structured into two main units: (i) Travel and Client Services (GCSTC), and (ii) Business Services (GCSBA). GCSCS also has the GCS Service Desk and Processing & Analytics team in Chennai, India.The Program Officer plays a pivotal role, focusing on technical expertise in data analysis and reporting. This position is responsible for strategically managing program transitions from headquarters to the Chennai office, ensuring alignment with organizational goals and, effective collaboration across various departments is crucial for managing work programs and addressing operational challenges.The Program Officer will collaborate directly with Managers and Program Managers in GCS.This position requires work on the night shift (4 pm to 12:30 am IST).Duties and Accountabilities:

• Develops and implements a data and reporting strategy using industry best practices, tools, and frameworks to deliver information consistently and efficiently to clients.

• Utilizes advanced Excel and Power BI skills to generate detailed, actionable reports and dashboards, providing deep insights into key performance indicators (KPIs).

• Offers technical guidance and mentorship to team members, ensuring deliverables meet WBG standards and facilitating integration between the Chennai team and headquarters.

• Manages the transition of work programs from headquarters to Chennai, handling vendor contracts and aligning with strategic organizational goals.

• Collaborates with departments like accounting, procurement, HR, and IT to manage work programs effectively and tackle operational challenges.

• Produces high-quality reports for clients to aid in their decision-making processes.

• Identifies and rectifies discrepancies in quality assurance reports, escalating critical issues to program managers and HQ team leads for resolution.

• Upholds fiduciary responsibility by ensuring adherence to policies and procedures.

• Enhances processes, procedures, documentation, and internal controls to boost efficiency and accuracy in Transactions management.

• Leads and supports the implementation of institutional projects and GCS initiatives.

• Drives process improvements within the SAP framework to reinforce internal controls and operational efficiency.

• Ensures the integrity and consistency of financial transactions, including the management of chargeback mechanisms.

• Supports the Team Lead in overseeing work programs and operational activities, maintaining compliance with internal controls.

• Analyzes exception reports to resolve transaction irregularities swiftly and effectively, upholding the highest standards of financial accuracy.

• Proactively engages with clients, providing them with timely reports, enhancing service delivery, and ensuring quality issues are addressed.

Selection Criteria

• Master\'s degree in a relevant discipline (i.e., Business Management; Accounting; Economics, etc.) and at least 5+ years of professional experience; or equivalent combination of education and experience.

• Demonstrated proficiency in data analysis and reporting, with advanced Excel and Power BI skills.

• Proven experience in managing transitions of work programs, including vendor contract oversight.

• Strong leadership qualities with a track record of mentoring teams and integrating operations across locations.

• Ability to collaborate effectively with multiple departments to manage work programs and resolve operational challenges.

• Commitment to maintaining financial integrity and enhancing internal controls within the SAP framework.

• Excellent client engagement skills, with a focus on delivering high-quality, timely reports and addressing service quality issues.

• Strong written and oral communication skills.

• Ability to work collaboratively across boundaries and build effective working relationships with clients and colleagues.

Key Competencies

• Deliver Results for Clients: Adds value by constantly looking for a better way to get more impactful results; sets challenging stretch goals for oneself. Immerses oneself in client experiences and perspective by asking probing questions to understand unmet needs. Demonstrates accountability for achieving results that have an impact. Identifies and proposes solutions to mitigate and manage risks.

• Collaborate Within Teams and Across Boundaries: Ability to build effective working relationships with colleagues in multidisciplinary teams, brings differing ideas into the forefront, and initiates collaboration across boundaries.

• Lead and Innovate: Contributes to new insights to understand situations and develops solutions to resolve complex problems. Adapts as circumstances require and manages impact on own behaviors on others in context of WBG\'s values and missions. Identifies and pursues innovative approaches to resolve issues.

• Create, Apply and Share Knowledge: Leverage departments and WBG body of knowledge by applying lessons learned and expertise. Actively invests in knowledge and seeks feedback. Builds personal and professional networks within and beyond the work group.

• Make Smart Decisions: Seeks diversity of information and inputs, researches possible solutions, and generates recommended options. Identifies and understands risks and proposes recommendations. Based on risk analysis, makes decisions in a timely manner within own area of responsibility, considering the interests and concerns of stakeholders.

• Client Orientation: Takes personal responsibility and accountability for timely response to client queries, requests, or needs, working to remove obstacles that may impede execution or overall success.

• Flexibility: Able to adapt strategy, and objectives; making corresponding structural or organizational changes as needed, to move the work forward and meet the needs of the situation.

• Business Judgment and Analytical Decision Making: Analyzes facts and data to support sound, logical decisions regarding own and others\' work.

• Sensitivity: Ability to work effectively and sensitively in a multi-cultural and multi-ethnic workplace.

• Pressure: Ability to handle demands related to the delivery of multiple tasks within demanding and occasionally conflicting time constraints.

• Professional Maturity: Understands others and the reasons for their behavior. Takes the time to clarify others\' points of view so that progress can be made, particularly in situations of stress or conflict. Is never condescending or arrogant.

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.Learn more about working at the and , including our values and inspiring stories.Send to a Friend 1)) && !window.MSStream; if (isIOS) { document.querySelector(\'.careerSiteHeader\').removeAttribute(\'aria-hidden\'); document.querySelector(\'.careerSiteFooter\').removeAttribute(\'aria-hidden\'); document.querySelector(\'[data-tag=\\\'dlgChangeLanguage\\\']\').removeAttribute(\'aria-hidden\'); var siblings = document.querySelector(\'.careerSite\').children; for (var i = 0; i
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