Job Description

Job RequirementsRole/ Job Title: Program Manager-Toll & TransitBusiness: Toll & TransitFunction/ Department: Toll & TransitPlace of Work: MumbaiJob Purpose :The Program Manager would ensure all RUN projects of the business is implemented and monitored on a regular basis. The project team would also look into the data analysis and marketing side of the business.Roles & Responsibilities:

• Program Strategy & Development: Develop and implement the overall strategy for the commercial vehicle FASTag program, including target market segmentation, product positioning, pricing strategies, retention strategies, competitive analysis, wallet sizing etc. Identify opportunities for growth and expansion.
• Product Management: Review the product life cycle from a business / sales lens and suggest changes to improve customer retention.
• Portfolio Management: Monitor the performance of the commercial vehicle portfolio, analyze key metrics (e.g., activation rates, churn ratios, partner level performance), and identify trends and areas for improvement. Develop and implement strategies to mitigate risk and optimize portfolio performance.
• Sales Support: Work closely with the sales teams to develop effective marketing campaigns and sales strategies to drive origination volume. Provide training and support to sales teams on FASTag products and processes.
• Process Improvement: Evaluate and improve the efficiency and effectiveness of the commercial vehicle FASTag processes. Identify opportunities for automation and streamlining.
• Reporting & Analysis: Prepare regular reports on the performance of the commercial vehicle FASTag program, including key metrics, trends, and insights. Provide data-driven recommendations to senior management.
• Vendor Management: Manage relationships with third-party vendors involved in the commercial vehicle FASTag process.
• Market Research: Stay abreast of industry trends, competitor activities, and related regulatory changes

Education Qualification:Graduation: Bachelors in engineering / technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Engineering / ManagementExperience: 2 to 6 years of total experience.

IDFC FIRST Bank