Job Description

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.AGCO is looking to hire candidates for the position of Program Manager, ABS Deployment.The ABS Deployment and Transition Lead is responsible for managing the end-to-end business process transition and deployment processes within ABS, ensuring smooth transitions, effective implementation of services, and alignment with organizational goals and policies; this role will transition over time to focus on Operational Excellence, with the responsibility to drive process harmonization and establish governance (e.g., develop KPIs and SLAs).Your Impact

• Planning and Coordination

• Planning and Coordination: develops and manages the overall transition plan, ensuring activities align with overall objectives and timelines
• Communication: acts as the main point of contact between all stakeholders including internal and external stakeholders
• Performance Management and Transition Coordination

• Driving Performance Management: Overseeing day-to-day rigorous performance management, delivering the receiving side of scope expansion, and ensuring value assurance
• Coordinating Scope Expansion: Managing transitions & the launch of optimization and automation processes, including scaling ABS scope expansion & ensuring on-time delivery tracking
• Developing SLAs: Mapping currently available SLAs, developing a roadmap for their migration, and creating detailed SLAs for all processes
• Documentation and Process Mapping: Capturing current state process and develop ideas for long-term improvement and process harmonization (see Op Excellence)
• Creating Standard Operating Procedures: Coordinating the documentation of processes and creation of ABS Standard Operating Procedures and Service Level Agreements
• Knowledge Transfer and Change Management

• Ensure a comprehensive documentation of existing processes, workflows, and systems is being created
• Conduct training sessions for the offshoring / outsourcing partner's team to ensure they understand the processes and expectations
• Ensure the offshoring / outsourcing team to shadow current employees to gain practical insights
• Keep all stakeholders informed about the transition process and timelines
• Establish channels for feedback to address any issues promptly
• Implementation

• Ensure implementation plan is known and accepted by all stakeholders (Start with a pilot phase to test the new setup and make necessary adjustments, gradually transition all processes to the partner, ensuring minimal disruption to operations)
• Continuously monitor the performance of the BPO partner against the agreed SLAs and KPIs.
• Governance and Risk Management

• Designing Governance Structures: Designing governance, roles, responsibilities, key processes and reporting tools to manage ABS delivery performance
• Managing Risk and Compliance: Ensuring adherence to regulations and policies, and managing risk, budget costs, and system tools and platform
• Stakeholder Management and Communication

• Communication: acts as the main point of contact between all stakeholders including internal and external stakeholders
• Ensures stakeholders have access to all relevant information on the transition at all times

Your Experience and Qualifications

• Bachelor Degree with Relevant Business Experience or Masters Degree (preferred) in Business, Total Quality Management or similar.
• Minimum Relevant 7+yrs of experience.
• Project Management Professional (PMP), Certified Business Process Professional (CBPP), or Six Sigma are an advantage
• Project Management: project planning, execution, risk mitigation, communication of progress to senior leaders
• Technical skills: Expertise in systems like SAP, tools such as Tableau, and methodologies including Lean Six Sigma
• Process Automation and Optimization: Skills in process automation, end-to-end (E2E) process design, and optimization
• Communication and Collaboration: communication and collaboration skills to engage with various stakeholders
• Change Management: expertise in managing change, understanding the impact on employees and processes and mitigate strategies to minimize risks
• Strategic Thinking: ability to align the transition with the overall business strategy
• Leadership and Team Management: ability to lead and motivate diverse teams, ensuring alignment along the process
• Problem solving: ability to quickly identify and resolve issues

Your Benefits

• GLOBAL DIVERSITY - Diversity means many things to us, different brands, cultures, nationalities, genders, generations - even variety in our roles. You make us unique!
• ENTERPRISING SPIRIT- Every role adds value. We're committed to helping you develop and grow to realize your potential.
• POSITIVE IMPACT - Make it personal and help us feed the world.
• INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence - and work alongside teams of people worldwide who share your enthusiasm.
• MAKE THE MOST OF YOU - Benefits include health care and wellness plans and flexible and virtual work optionxe2x80xa6xe2x80xa6xe2x80xa6.

Your WorkplaceAGCO is Great Place to Work Certified and has been recognized for delivering exceptional employee experience and a positive workplace culture. We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruiting, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.Join us as we bring agriculture into the future and apply now!Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities, or benefits and may change at any time with or without notice.AGCO is proud to be an Equal Opportunity Employer

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