Job Description

R1 RCM India is proud to be recognized amongst India\'s Top 50 Best Companies to Work For TM 2023 by Great Place To Work\xc2\xae Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to \xe2\x80\x98make healthcare simpler\xe2\x80\x99 and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.Job SummaryThe job entails managing domain & process training requirements for the aligned business teams, i.e. from new hire training to assessing training needs of existing associates in business, creating & implementing training and development plans. The training manager is required to liaison with various internal functions and business teams to support business objectives. The candidate should have good written, verbal and interpersonal communication skills. S/he should have prior experience in managing training team, stakeholder relationships and multiple parallel training projects at the same time. The Training manager would be required to understand the business operations and decision making processes, to be able to produce targeted and tangible results via effective and efficient workforce in line with company\xe2\x80\x99s core values. An organized & experienced candidate with training skillsets who excels in providing the best deliverables related to training roles & responsibilities.. Candidate would be responsible for performing training needs assessments, reviewing the designed curriculum (internally or eternally )and learning materials while managing all phases of training interventions. Demonstrates leadership skillsets & fulfils business objectives by delivering educational services that meets customer needs.Perspective ResponsibilityCustomerStakeholder management: liaison with business operations teams, quality assurance team, hiring team and other functions for delivering day to day tasks \xc2\xb7 Manage communication routines with stakeholders at one to one level, group level, business unit level (Training reports, new program communication, process/product knowledge updates/enhancements) \xc2\xb7 Represent training team in client calls, project meetings, knowledge transfer sessions.Internal Process / Operations /Learning & Development\xc2\xb7 Manage end to end training processes.. a. need gathering/needs identification, b. create learning plan/curriculum finalization, c. content development/customization, d. training delivery, e. Trainee assessment at various stages of learning (during and after training) f. measuring training effectiveness & efficacy, g. training MIS/reporting \xc2\xb7 Project & program management of key training transition projects, new learning programs etc. \xc2\xb7 Training human resources management & development: work allocation, performance measurement routines, coaching and development of aligned training personnel \xc2\xb7 Drive improvement initiatives for enhanced experience for trainee, business & trainers and deliver positive business impact \xc2\xb7 Work with onshore training counterparts to ensure alignment to standard curricula, processes etc. \xc2\xb7 Be self driven & motivated, and focus on self-development per the agreed development plansSecondary Responsibilities\xc2\xb7 Actively seek current training methods and best practices to facilitate training employees \xc2\xb7 Lead/Participate in internal training project/intra team initiativesQualificationsGraduate in any disciplineTechnical SkillsExperience in training in RCM industry or Healthcare industry \xc2\xb7 Hands on expertise in MS Office tools \xe2\x80\x93 PowerPoint, MS Excel, Word etc. \xc2\xb7 Understanding of training metrics & ability to work with data \xc2\xb7 Excellent facilitation/training delivery skills \xc2\xb7 Coaching skills \xc2\xb7 Project management skills \xc2\xb7 Effective time management, and ability to handle multiple priorities simultaneously \xc2\xb7 Proficiency in the US healthcare terminology would be an added advantageExperience-Minimum 9 -10 years work experience, with at least 4-5 years in training function and 3+ years as people manager.-Should have handled a team of min 7 members plusWorking in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit:Visit us on

R1 RCM