Job Description

DESCRIPTIONAs a Lab Program Manager, you will work with multiple Dev, QA and Engg teams to support multiple programs for various Amazon devices. You will be setting and managing expectations, building stakeholder confidence through effective communication, reliable delivery, robust processes, and sound reporting metrics. You are also responsible for driving operational efficiency programs, quality improvements (by adopting appropriate audit and measurement mechanisms), and business impact across programs through policy changes and improvements in data quality and service delivery. The individual will also be a point of escalation for multiple teams.You build effective relationships with customers, partners, and suppliers. You are a significant and autonomous contributor. You solve difficult lab engineering problems seeking guidance from peers and management as needed. You are learning to lead team projects effectively, negotiate requirements, drive alignment among customers and stakeholders, and troubleshoot issues (e.g. device setup, equipment, test failures). You research, design and deliver solutions that meet objectives, deadlines and budget constraints. You are proficient in a broad range of tools, equipment, and lab techniques, and you apply them appropriately. You are developing expertise in a domain area (e.g., mechanical prototypes, electrical testing, environmental testing, material characterization, reliability, failure analysis, scripting). You are able to build, test, analyse, and validate your work. You contribute to the development and delivery of high quality engineering artifacts, such as mechanical, electrical and/or test schematics, work instructions, procedures, test reports, and lessons-learned documents. You are able to estimate schedule and resource requirements accurately for lab engineering tasks. Your work may include subsystem or device fabrication (e.g. prototype building, model making/finishing, or hardware retrofit), hardware rework (e.g. matching RF component, signal integrity probe, or second/third layer PCB rework), component/device testing (e.g. RvR wifi, battery life, display optical, user study, sensor, or audio), and/or developing firmware, software, or test scripts that support the development or testing of components or subsystems. If you support software labs, you deliver consistent and high-quality scripting, coding, automation and quality-assurance activities related to the work.You understand general lab management practices, and you share this knowledge with peers and partner teams. You help your team and customers by regularly assessing lab operations, proactively fixing deficiencies, and actively participating in lab improvement initiatives. You may contribute to project milestone reviews or hardware quality discussions. You may identify and lead projects that improve team productivity. You consider the impact of your decisions and make appropriate trade-offs between research, building, and testing.Key job responsibilities

• Understanding customer (internal and external) needs and priorities to carry out operational planning and to set and manage expectations with a diverse set of business stakeholders.
• Work independently and collaborate effectively across teams to develop and deliver unique lab solutions.
• Contribute to the development of clear and concise engineering documentation.
• You have a solid understanding of lab management practices, and you share this knowledge with peers and partner teams.
• You are developing expertise in a domain area (e.g., mechanical prototypes, electrical testing, environmental testing, material characterization, reliability, test scripting, etc.) and demonstrate that expertise by solving difficult lab engineering problems.
• You are proficient in a broad range of tools, equipment, and lab techniques, and you apply them appropriately.
• You regularly assess lab operations, fix deficiencies, and actively support lab improvement initiatives.
• Your work is consistently of a high quality (e.g., safe, reliable, thorough, etc.) and incorporates lab engineering best practices. Your team and customers trust your work.
• You foster constructive dialogue, seek and provide feedback, and implement solutions in a professional way.
• You develop firmware, software, or test scripts that support the development or testing of hardware.

A day in the life
The right candidate will be inspired and motivated to do the following on a daily basis:

• Lead infrastructure and network design to build new facilities and labs.
• Plan, organize, schedule, and supervise the day-to-day device support activities, including troubleshooting, configuration, installation and sanity checks.
• Establish metrics that measure, monitor, and maintain alignment to Service Level Agreements (SLA) while fostering continuous improvement
• Coordinate with stakeholders to improve processes through inventory management, vendor selection, software integration and hardware implementation.
• Ensure we adhere to and exceed local Health & Safety standards in all our labs
• Create and maintain metrics on all aspects of our lab operations and utilize those metrics to drive positive changes
• Maintaining all aspects of labs, equipment resources, including hardware and software, update all lab infrastructure, equipment, and software configurations.
• Ensure availability of test equipment and parts. Understanding customer use cases, strong device/system troubleshooting skills down to component and software levels.
• Organize and maintain stock of critical test equipment, third party devices, prototype devices for troubleshooting and debug
• Be able to hire and develop the best, while maintaining team performance

About the team
Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, Lab126 has produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo, and Dash Button. The Device OS team is a big part of creating these innovative devices at Lab126. The Device OS team is responsible for the board bring up, low level software, operating system, core framework feature development, and end-to-end system functions, such as power/performance, that bring the devices to life.BASIC QUALIFICATIONS- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedulesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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