Job Description

DESCRIPTIONJob summary
Amazon\'s Trustworthy Shopping Experience (TSE) team works to ensure that customers can buy with confidence on Amazon.com. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. We are looking for a Program Manager with a passion for people, process and technology to lead initiatives that will transform operations and enhance seller and buyer experience.You will be responsible for driving process improvement, waste elimination and program/product/regional engagement. You will drive a culture of self-inspection and continuous improvement where acting on fact and eliminating defects and waste is the norm. You will apply a mix of quantitative and leadership skills to identify areas of improvement and prioritize resources. You will lead, build rapport with stakeholders across functions without formal reporting relationships.Key job responsibilities
1. Lead and drive process improvements (short-term wins) as well as process design / redesign (long-term wins) efforts.
2. Support Workfront admin related activities and continuously identify new areas for improvement.
3. Own improvement of manual Decision Quality by collaborating with operations, program, product and policy.
4. Collaborate with the Tools team to implement Human In The Loop Initiative for TSE.
5. Design and develop new Ops metrics that reflect Ops efficiency and effectiveness.
6. Performs quantitative analysis of key process indicators to identify opportunities for process improvement.
7. Drive process standardization across the operations network for TSE.
8. Develop mechanisms to surface known best practices across the TSE Ops network.
9. Collaborate with and influence the engineering, product management, operations and executive teams on individual projects, features and launches to track progress, milestones, issues and risks.Key job responsibilities
1. Lead and drive process improvements (short-term wins) as well as process design / redesign (long-term wins) efforts.
2. Own Defect Elimination process of the Operations 10/10 initiative. Continuously identify new areas for defect elimination.
3. Own improvement of manual Decision Quality by collaborating with operations, program, product and policy.
4. Collaborate with the Tools team to implement Human In The Loop Initiative for TSE.
5. Design and develop new Ops metrics that reflect Ops efficiency and effectiveness.
6. Performs quantitative analysis of key process indicators to identify opportunities for process improvement.
7. Drive process standardization across the operations network for TSE.
8. Develop mechanisms to surface known best practices across the TSE Ops network.
9. Collaborate with and influence the engineering, product management, operations and executive teams on individual projects, features and launches to track progress, milestones, issues and risks.BASIC QUALIFICATIONS- 2+ years of program or project management experiencePREFERRED QUALIFICATIONS- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document

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