Job Description

Overview:TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers.Job Title: Program Manager ILocation: HyderabadDuration: 8 MonthsJob Type: ContractWork Type: Onsite:

• Use data analyses to develop solutions to improve customer experience and to guide business decision making
• Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations
• Work with business and tech teams to meet business requirements
• Build and manage key stakeholder relationships and adapt existing data and digital solutions/technologies e.g. RCA/ RPA Methodology development.
• Follow established methods on projects & drive operational controls for all projects and teams
• Ensure critical metrics for the Experience Excellence Services are met. Handle the collection of customer feedback and identify optimization areas.
• Identify and handle risks in relation to Business Services underpinning business processes
• Lead initiatives to find opportunities, gather high level requirements, perform high level system impact analysis, and work directly with customer teams to identify and develop business cases, and acquire sponsorship. Ensure insights from Experience Analytics is provided to relevant partner
• Responsible for the end-to-end process related to PR creation, Approval and PO Amendments.
• Primary responsibilities include managing relationships with different stakeholders such as Corp AP, Accounting, Payroll, Vendor Management and global Client employees.
• Performs analysis on weekly and monthly basis on spend data, process inflow, invoice related queries for process improvement areas.
• Prepare process metric by studying data and provide deep dive analysis on major contributors
• Drive effective teamwork, communication, collaboration and commitment across both Global and India teams
• Responsible for the end-to-end process related to PR creation, Approval and PO Amendments.
• Primary responsibilities include managing relationships with different stakeholders such as Corp AP, Accounting, Vendor Management and global Client employees.
• Performs analysis on weekly and monthly basis on process inflow, user queries for process improvement areas.
• Prepare process metric by studying data and provide deep dive analysis on major contributors
• Drive effective teamwork, communication, collaboration and commitment across both Global and India teams

Leadership Principles

• Learn and Be Curious, Ownership, Insist on the Highest, Deep Dive

Mandatory Requirements

• 5+ years of program or project management experience
• Knowledge of Lean principles and DMAIC methodology
• Experience in requirement gathering and ability to write clear and detailed requirement document
• Experience in Coupa and Oracle Financial systems
• Solid program management skills
• Experience in Coupa or other financial management/procurement software Experience in ticketing system

Desired skills

• Demonstrate highly-developed analytical skills including the ability to quickly synthesize, distill, and draw conclusions from large amounts of disparate data.
• Identify Customer Experience improvement opportunities and work end to end till fix.
• Deep dives and completes root cause analysis of CX outliers and trends and drives resolution of issues to closure.
• Able to balance dive deep and insights generation skills to drive structural fix.
• Able to influence stakeholders without authority to drive changes programmatically.
• Able to balance dive deep and insights generation skills to drive structural fix.
• Able to influence stakeholders without authority to drive changes programmatically.
• Report CX project metrics, status updates and track own goals.
• Drives voice of the customer mechanisms to surface and address customer pain points on a continuous basis

Education or Certification:

• Graduation

TekWissen Group is an equal opportunity employer supporting workforce diversity.

TekWissen