Monitor project progress against plan and address any project shortfalls.
Proactively manage risks, respond to client escalations and troubleshoot delivery or engagement issues to provide effective delivery governance.
Enhanced customer experience on all existing engagements Work closely clients to manage client relationships across business, technology and operations
Organize mindshare workshops with the clients and practice units for potential new opportunities Deliver projects in different engagement & pricing in a global delivery model
Create opportunities for organic growth within the assigned portfolios
Ensure delivery and contractual compliance across the portfolio
Ability to work with client stakeholders for India based captive setups
Supply Senior Management with Forecasts/Budgets within agreed timeframe.
Participates in presales/sales activities to understand and agree feasibility of contractual undertakings prior to signing of contract.
Required Skills & Competencies
Strong communication skills is a must and ability to effectively work with both internal and external stakeholders
Experience in delivering large and complex multi-years global programs
Knowledge of project management methodologies(Waterfall & Agile) and flexible approach to their application
Proven track record of working with offshore teams to deliver multiple projects running in parallel
Excellent interpersonal and people management skills"