Job Description

DESCRIPTIONJob Title: DSP Program ManagerPosition Overview:
Here at Amazon, we're seeking for an experienced Program Manager to lead our pricing initiatives for the Delivery Service Partner (DSP) program in India. We are seeking a detail-oriented Capacity Planner to optimize our two-wheeler delivery fleet operations. This role focuses on ensuring efficient utilization of our biker delivery fleet while maintaining service quality and cost-effectiveness.Key Responsibilities:

• Plan and optimize two-wheeler fleet capacity based on demand forecasts and historical data
• Collaborate with stakeholders to drive sustainability goals by adding EV fleet
• Monitor and analyze biker utilization rates and productivity metrics to optimize cost to serve
• Develop staffing plans for regular operations and peak periods
• Analyze delivery patterns and suggest improvements across zones
• Coordinate with operations teams to ensure adequate capacity is available and implement mechanisms to track onboarding and reduce roll overs
• Work with central and regional capacity leaders to build required flexibility and generate weekly capacity dashboards

Required Qualifications:

• Bachelor's degree in Operations Management, Supply Chain, or related field
• 5+ years' experience in delivery operations or fleet management
• Strong analytical and quantitative skills
• Proficiency in Excel and data analysis tools
• Understanding of urban mobility and last-mile operations

Technical Skills:

• Advanced Excel (pivot tables, VLOOKUP, macros) xe2x80xa2 Basic SQL knowledge xe2x80xa2 Experience with workforce management tools xe2x80xa2 Familiarity with routing and scheduling software xe2x80xa2 Knowledge of GPS tracking systems

Preferred Qualifications: xe2x80xa2 Experience in ecommerce, food- delivery or quick commerce operations xe2x80xa2Knowledge of labor laws and rider compliance requirements xe2x80xa2 Background in workforce scheduling xe2x80xa2experience with simulation tools xe2x80xa2 Familiarity with weather impact on two-wheeler operationsBASIC QUALIFICATIONS- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedulesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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