Job Description

ABOUT US In the year 2016, we started out as a small team of 5 members incubated from PSG STEP to shape the future of learning and assessment. We are now a growing Enterprise EdTech\xe2\x80\xafstartup\xe2\x80\xafof 200+ passionate NEOs based out of Coimbatore offering 5 products to universities, corporates and students across India, setting benchmarks in the learning and assessment process. Our recent achievement includes the Rising Start Up award received from our Honourable Union Finance Minister, Smt. Nirmala Sitharaman organized by the\xe2\x80\xafStartup\xe2\x80\xafAcademy.\xe2\x80\xaf\xe2\x80\xaf    Our community is known for its futuristic vision, quality of work, steadfast loyalty and unwavering commitment. If you are looking for a place to leave an impact, start your journey with\xe2\x80\xafiamneo.\xe2\x80\xaf\xe2\x80\xaf  ROLE: Candidate will have 3-5 years of Customer Support, Project Management, and/or Training experience and be able to manage project deliverables in meeting customer success for key accounts. This team member will also coordinate communication with support engineers, sales and project management as it pertains to our customers!
This role works closely with the customers, trainers and support in engineering and product team coordination. Provide an exceptional technical onboarding and ongoing support experience for our customers. Members must be comfortable wearing multiple hats and owning the onboarding process of a rapidly expanding customer base. RESPONSIBILITIES: Act as liaison between customer and trainers in resolving issues.
Willingness to learn the product flow and be hands on daily.
Excellent planning and coordination skills in designing the program\xe2\x80\x99s plan.
Proactively governs the project progress and reports with data.
Play the role of an 80% program manager and 20% techno functional consultant.
Managing risks to the program\xe2\x80\x99s successful outcome
Manages communication between internal and external stakeholders. QUALIFICATIONS: 3-5 years of project management, customer support, user training and/or client-facing experience
Excellent speaking, writing, presentation, and interpersonal skills
Working knowledge with JavaScript (or) Java (or) Python (or) .Net is an advantage
Strong analytical and problem-solving skills
Strong attention to detail and self-motivated
Self-driven and focused WHAT YOU GET AS PERKS

• Flexible work timings and no leave policy - We don\'t go behind timelines, we work for better product at flexible working hours.\xe2\x80\xaf\xe2\x80\xaf 
• No hierarchy - Everyone has open access to anyone in the team.\xe2\x80\xaf\xe2\x80\xaf 
• Medical insurance - We got you covered. We provide insurance for you and your family members.\xe2\x80\xaf\xe2\x80\xaf 
• 5 days a week - Take time off to revitalize.

If you are passionate and meet these requirements and obsessive about your customers success, we would love to hear back from you.   Apply NOW and take the first step towards a rewarding career in customer success management at iamneo.    Job Type: Full-time