Job Description

JOB DESCRIPTION ROLES & RESPONSIBILITIES: Project Management: . Identifying customer impacting issues, working out and implementing solutions and process improvements to increase the customer satisfying rate. . Assist in developing and implementing training programs to improve the quality and productivity of the team. . Drive process improvements to enhance the operational efficiency of the site. . Understanding and effectively utilizing the resources provided by the internal systems, departments, policies and procedures. . Development analysis and improvement of new strategies and procedures. . The Manager will have the ability to develop, plan and Implement short and long term goals. . Independently build relationship with cross functional teams to enable skill/team performance and improve customer service. People Management: . Leading and developing a team of 50 - 60 associates responsible for the overall direction, performance management, coordination and evaluation of the team and responsible for driving process improvements not only in respective teams but across skill. . Lead and drive the continuous improvement culture through lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality. . Carrying out supervisory responsibilities in accordance with Personiv policies and procedures additional responsibilities include interviewing, training and motivating employees planning, . Assigning and directing work rewarding and disciplining employees and effective conflict resolution . Mentoring and act as a resource to new managers and expedite their learning curve also devise action plan to develop and groom team leads into future CS Managers. . Leading Site level initiatives , Primary owner of functional responsibilities that impact overall site like Performance Related Pay, transportation etc and may require interface with other sites in network . Communicating policies to associates and become the primary information source for staff following-up to ensure compliance and consistency taking corrective action as necessary and documenting the issue and actions taken. . Expected to be 2nd in line to the Senior Operation managers and at times might be required to perform delegated duties of Senior operations managers . Develop and Achieve performance goals and objectives in line with the network wide vision and goals. QUALIFICATIONS: . Bachelor\'s Degree an MBA is a Huge plus . 10 plus years of relevant supervisory experience. . Advanced computer skills using a variety of programs highly desired. . Candidate need to be in people management Role. OTHER REQUIRED SKILLS: . Demonstrated ability to build, develop, direct, and manage a group of people. . Ability to support Business and provide solutions to customer pain points . Ability to organize, prioritize and schedule work assignments . Ability to make administrative and procedural decisions . Proven ability to manage reporting and analysis . Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations. . Ability to effectively and efficiently complete difficult goals or assignments can adapt wellto changing circumstances, direction, and strategy Strong interpersonal and communication skills. . Proficient in MS officeExceptional skills in data manipulation and analysis Ability and desire to relocate to take advantage of future growth opportunities

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