Job Description

TL;DR version:Who : People passionate about planning and implementing projects & processes, while focusing on users\' needs & experiencesWhat : Supporting Kraftshala students with their learning journeys by creating delightful and impactful experiencesWhy : If you draw energy and satisfaction by helping people become a better version of themselves and have a knack for problem-solving, this is the role for you.About us : is on a mission to help a million students launch their careers in marketing, sales, and more. Weve already helped thousands of students launch their marketing careers in companies like Performics, Sokrati, GroupM, Nykaa, Tata Cliq, Coursera and are looking to add hundreds of thousands more in the coming decade.Kraftshala is backed by a number of eminent investors including ex-unicorn startup founders and CXOs of global giants.Role Description:As part of the Associate - Program Management profile, you will be responsible for student experience and taking them through an epic journey of growth and discovery! Your goal would be to lead and execute various activities that lead to a gold-standard experience for students. Please read below to know more about the role :Program ManagementTake charge of the entire learning expedition, ensuring every student achieves their learning goals while enjoying a delightful learning experience.Be the friendly face that students turn to first, eagerly solving their questions and fostering positive relationships with them.Manage all aspects of Program Management, from arranging online sessions to coordinating evaluations and presentations. You\'ll get to interact with a diverse range of stakeholders, from senior managers and team leads to brilliant industry experts.Monitor each participant's progress closely, using program trackers to craft personalized support.Process OptimizationWhile working with a large set of students, student experience becomes a function of the processes designed to deliver it and so, youll be:Discovering ways to improve efficiency in our daily processes in order to enhance student experience.Utilizing an array of tools, softwares, and platforms to automate processes in order to minimize human intervention and ensuring a flawless and effortless delivery of our programs.Must-Have Skills:Ability to clearly and crisply communicate ideas, both verbally and in writingHigh accountability and responsibility to ensure flawless execution on a day-to-day basisWorking knowledge of MS Office (Excel and Powerpoint)Empathy and a high Emotional Quotient to actively engage with students, understand & solve their queriesDemonstrated ability to take ownership and drive results to independently manage a set of programsAttention to detail - Spotting issues that could cause errors and delays, and affect quality, preferably before they snowballA structured approach to problem-solving, that involves struggling with the problem until you are able to isolate the Why before coming to a solutionWhat is the recruitment process:As a small team, its imperative that we get to know each other before taking the leap. We want to ensure you succeed in your role within our team. The process will occur over virtual calls, so you dont need to worry about travel. * Recorded Essay: This will be a one-way video task that will focus on getting to know you, your motivations, and your thinking process.

• Technical conversation: This will be a call with our current Program Management team wherein you can expect to be evaluated on your management skills and other competencies needed for the job (mentioned above).
• Culture fit conversation: This will be a conversation with one of our founders to ensure that there is a fit with the Kraftshala Kode.
• Extending an offer: If all goes well, we will extend an offer that will mention the relevant details.

Compensation:You can expect a job offer of 4 LPA, all fixedSchedule:You would be working 5 days a week from the office. Every alternate Saturday would be a working day for which you would be getting a comp-off during the week. This system is followed as our students have classes for 6 days a week.

Kraftshala