Job Description

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patientsxe2x80x99 experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to xe2x80x98make healthcare work better for allxe2x80x99 by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.: Program Leader xe2x80x93 Employee Relations
Location: HyderabadDepartment: Human ResourcesShift: 1:00 PM to 10:00 PM; Monday to FridayRole Overview: The Employee Relations Lead is responsible for managing employee grievances, disciplinary cases, and performance improvement cases at the designated site. This role ensures that all employee relations activities are handled in a fair, consistent, and legally compliant manner. The Employee Relations Lead will work closely with management and employees to foster a positive work environment and address issues promptly and effectively. Thie role will also be accountable for conceptualizing and leading multiple initiatives keeping in mind the changing needs of the organization.Key Responsibilities:Grievance Management.xc2xb7Serve as the primary point of contact for employee grievances.xc2xb7Conduct thorough investigations into grievances in a timely manner.xc2xb7Collaborate with relevant stakeholders to resolve grievances.xc2xb7Maintain detailed records of all grievance cases and outcomes.Disciplinary Case Managementxc2xb7Manage the disciplinary process, ensuring compliance with company policies and legal requirements.xc2xb7Conduct investigations into disciplinary issues, including interviews with involved parties.xc2xb7Provide recommendations for disciplinary actions and ensure consistent application across the site.xc2xb7Document all disciplinary cases and maintain confidentiality.Performance Improvement:xc2xb7Work with managers to identify employees who require performance improvement plans (PIPs).xc2xb7Develop and implement PIPs in collaboration with managers and employees.xc2xb7Monitor progress and provide ongoing support to employees on PIPs.xc2xb7Evaluate the effectiveness of PIPs and make necessary adjustments.Policy and Procedure Compliance:xc2xb7Ensure all employee relations activities comply with company policies, procedures, and legal requirements.xc2xb7Stay updated on relevant labor laws and regulations.xc2xb7Provide training to managers and employees on employee relations policies and best practices.xc2xb7Skip Connect / Focus Group Discussions:xc2xb7Foster a positive work environment through effective communication and conflict resolution.xc2xb7Conduct regular meetings with employees to address concerns and gather feedback.xc2xb7Promote open door policy and ensure confidentiality with respect to the feedback shared.Reporting and Analytics:xc2xb7Prepare regular reports on employee relations activities and trends.xc2xb7Analyze data to identify patterns and areas for improvement.xc2xb7Provide insights and recommendations to senior management.Team management:xc2xb7Manage a team of 7 employees in Employee Relations across 3 locations.xc2xb7Communication / Articulation:xc2xb7Preparation of email/letter draftsxc2xb7Participation in Leadership reviews/preparation of dashboards.Qualifications:xc2xb7Bachelor's degree in Human Resources, Business Administration, or related field.xc2xb7Minimum of 12 years of experience in employee relations or a similar role.xc2xb76-7 years of experience in team management.xc2xb7Strong knowledge of labor laws and regulations.xc2xb7Excellent communication and interpersonal skills.xc2xb7Ability to handle sensitive and confidential information with discretion.xc2xb7Strong problem-solving and conflict-resolution skills.xc2xb7Proficiency in HRIS (Workday or similar tools) and other relevant software.Additional Information:xc2xb7This role may require occasional travel to other sites.xc2xb7The Employee Relations Lead must be able to work independently and as part of a team.Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit:Visit us on

R1 RCM