Job Description

Calling all innovators - find your future at Fiserv.Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job Title Professional, Technical Professional ServicesWhat does a successful Specialist, Technical Professional Services (Implementation Analyst) do?As an Implementation Analyst, you will be responsible for onboarding and rolling out of new and existing clients on our standard integration platform. You will be required to work directly with the client to perform these implementations, consult on the product suite and / or discuss application design. You will also be responsible for early engagement with Project/Implementation managers from other Fiserv teams and/or clients, identify/help clear roadblocks, negotiate deadlines, define priorities with implementation engineers, and manage risks. You must have the ability to listen and understand the clients business challenges and opportunities.Opportunities for awards and recognition based on performance for demonstrating the Fiserv Values.What you will do

• You will perform implementations for Fiservs clients via telephone, e-mail, and web-based contact channels.
• Deliver professional and timely client/internal communications regarding current implementation/support cases.
• You will thoroughly track, organize, and document all product and support related activities.
• You will develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices.
• Handle mission critical projects during and after implementation.
• Accountable for driving production incidents to resolution, by analyzing and coordinating with the required parties and always acting as the owner and leader of the situation.
• Discuss technical issues with business analysts and developers.
• Recreate problem locally and identify underlying defects.
• Perform technical evaluation of the defects.

What you will need to have

• Degree in Computer Science, Management Information Systems, Information Technology, Accounting, Business Management, or related fields
• 6-8 years proven experience with client implementations / services, dealing with internal and external clients.
• Good troubleshooting skills & communication skills
• Demonstrated planning skills.
• Previous customer service experience

What would be great to have

• Financial industry experience
• Strong self-motivation with excellent time management skills, including ability to work on time sensitive projects to meet deliverables by expected due date.
• Analytical skills to assess client business need, identify solutions, and manage requirements.
• Work on multiple projects in parallel.
• Excellent communication skills including written and verbal.
• Possess excellent organizational and interpersonal skills, with good follow-up skills and attention to detail.
• Knowledge of business methods and practices in the financial services industry is highly desirable.
• Ability to work independently and collaboratively.
• Creative problem-solving skills
• Strong analytical and troubleshooting abilities.
• Ability to exercise appropriate judgment/decision making skills to ensure client success.
• Initiate and or attend troubleshooting sessions during regular and after hours when needed on priority.
• Work with internal teams on process improvements.
• Manage priorities within and across projects based on a faced paced culture while continuing to focus on quality of deliverables.
• Incumbent may coach, cross-train, strain, assist, and in general help others as assigned.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune\xc2\xae magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Companys Most Innovative Companies, and a top scorer on Bloombergs Gender-Equality Index, we are committed to innovation and excellence.Our commitment to Diversity and Inclusion:We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also wont send you a check to cash on Fiservs behalf.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

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