Job Description

About Kinaxis:

Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it's really our people who give us passion to always seek ways to do things better. As such, we're serious about your career growth and professional development, because •People matter•at Kinaxis.
In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Chennai and around the world as we continue to innovate and revolutionize how we support our customers.

Our journey in India began in 2020 and we have been growing steadily since then! Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work CertifiedTM. Our state-of-the-art office, located in the World Trade Centre in Chennai, offers our growing team space for expansion and collaboration. Location
Chennai, India.
About the team:

Reporting to the Director, Professional Services (PS) Operations, the PS Operations Specialist plays a critical role in overseeing and contributing directly to key areas of operations management for the PS organization. Specifically, they will support critical areas such as data and system management, reporting and analytics, resource planning and allocation, continuous process improvement and act as an escalation point for regional delivery teams on operational issues. The PS Specialist will be called on to define and implement processes and procedures to maximise the efficient functioning of Kinaxis' delivery teams.o

About the role:
What you will do
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• Partner with Client Partners and Delivery Leadership across multiple regions to understand the sales pipeline and ensure data integrity between Salesforce and Kantata.
• Establish and communicate a framework for appropriate data governance controls, ownership and oversight of critical areas such as PS KPIs (revenue, bookings, utilization, margin), forecasts, project set-ups, Kantata reports and dashboards, and the overall process for Kantata administration (changes, updates and additions).
• Act as a product owner for Kantata and partner effectively with IT and PS to prioritize system changes and drive enhancements to the tool. Engage with IT for other systems as needed.
• In conjunction with the PS Operations Director, define, document and communicate policies to support the smooth functioning of the team such as, but not limited to: resourcing meetings, project set-ups, time card approvals, set-up and payment of sub-contractors, recovery of customer payments and post-implementation reviews.
• Be familiar with the regional portfolio view when it comes to project staffing needs, skill sets to resource, high level resource demand / supply balancing, priorities and key challenges to resolve.
• Establish a cadence of regional resourcing meetings and ways of working with the goal of addressing tactical/operational matters as well as strategic resourcing topics in conjunction with PS Leaders who will own final resourcing decisions.
• Work closely with all stakeholders, including Professional Services, Kinaxis functions and 3rd parties. Act as the PS single point of contact on relevant topics for Finance, IT, Purchasing, Legal etc.
• Partner collaboratively with Finance team on matters such as bonus calculations, special project commercial conditions, non-billable investments and month-end requirements.
• In conjunction with relevant stakeholders, streamline, standardise and continuously improve operational processes for the overall PS organisation.
• Act as an escalation point for PS teams for any operational matters

Technologies we use • Intermediate to advanced level Excel skills.
• Previous hands-on experience with software designed to manage billable resources and projects an asset.

Knowledge and experience of resource planning and allocation best practices an asset.
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What are we looking for
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• Completion of a secondary school diploma, related post-secondary degree an asset.
• At least 5 years of progressive experience in a professional services role for a global organization.
• Strong project management skills with a proven track record of successfully rolling out new processes, projects or programs in an operations management or professional services capacity.
• Analytical mindset with the ability to analyze data and identify trends to inform decision-making.
• Able to present complex data in a precise and concise manner.
• Attention to detail, focuses on accuracy.
• A continuous improvement mindset. Able to identify and root cause inefficiencies, suggest and explore alternative options, implement improvements and gather feedback to iterate
• Team player highly focused on collaboration and strong communication skills, able to build trust and relationships with a multiple of stakeholders and cross-functional teams.
• Strong ability to juggle multiple projects and able to prioritise and shift with the needs of the business.

Sense of resilience and perseverance, comfortable with trial and error to work through the forming of a new centralized team.
• #Senior #Manager #LI-KJ

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Why join Kinaxis?:
Work With Impact: Our platform directly helps companies power the world's supply chains. We see the results of what we do out in the world every day--when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we're committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

•People matter• at Kinaxis and these are some of the perks and benefits we created for our team:

• Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs and training and career development
• Recognition programs and referral rewards
• Hackathons



For more information, visit the Kinaxis web site at www.kinaxis.com or the company's blog at http://blog.kinaxis.com.



Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at recruitmentprograms@kinaxis.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.