Job Description

If you run toward knowledge and problem-solving, join us
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About NetApp


NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.


If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.


"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO



Professional Services Consultant
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Bengaluru, Karnataka, India


Job category: Professional Services


Job ID: 126503-en_US


Job summary
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Resident Support Engineer - Services position in which predominant job responsibilities and requirements are to support to a large enterprise service provider environment. Will be required to provide technical expertise and troubleshooting during the installation, implementation and maintenance of windows as needed. May be involved in implementing detailed customer installation requirements. Will be working as a team to ensure that customer's needs have been met and that the product/solution is fully functioning according to specification. May provide follow-up support to account team and customer personnel by disseminating technical information on specific applications. Will be required to provide on-call support on as part of a rotation with other team members.


This job will entail weekend shifts Friday - Sunday local time in India to correspond with the customer upgrade professional services and storage admin teams.

Job requirements
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• In-depth technical knowledge in Storage and/or Virtualization Technology, or the technical background and aptitude that will provide the ability to quickly acquire this knowledge.
• Possesses at least one advanced specialization in technical skill area. Able to actively contribute to innovations.
• Able to interact effectively with TSE/EE/PS/CPE on all technical matters, capable of preparing RCA and understand its wider technical context.
• Able to drive discussions with account teams on root-cause analyses beyond filer-level (e.g. SAN host, Mulitpathing, VLAN).
• Proven ability to professionally handle conflict and to effectively manage customer expectations.
• Ability to integrate diverse perspectives in critical situations to aid issue resolution.
• Proven ability to manage complex, high pressure situations, staying focused on the right priority and effectively handle time-management.
• Able to independently drive escalations, involving higher level support management at NetApp, ease of interaction with CPE.
• Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment.
• Frequent visits to the customer's domestic sites as required.
• Able to influence and drive actions on both short and mid-term time scale. Able to influence and leverage account teams for driving change at customer.
Education
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Typically requires a minimum of 9-11 years of related experience with a Bachelor's degree in Electrical Engineering, Computer Science, or related field; or 7 years and a Master's degree; or a PhD with 4 years experience; or equivalent combination of relevant education/training and applicable professional work experience.

Equal Opportunity Employer:


NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Did you know...


Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?


We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.


We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.


If you want to help us build knowledge and solve big problems, let's talk.