Job Description

Location: Bangalore / Mohali

Overview

The Professional Services Consultant will be part of Global Professional Services (Go to Market) organization spread across Americas, Europe, India, Australia, and Japan.

You will be part of our India \'Global Delivery Center\' that comprises of Zscaler experts who provide world-class Zscaler product deployment services to our customers.

The Professional Services Consultant will deep dive in the customer environment and their unique requirements, create a design plan, configure, and integrate ZS solutions to enable their best usage of the Zscaler zero trust platform.

In this role, you will be front ending customers while working closely with sales, external partners and various customers teams to provide consultancy and product deployment services. Your objective will be to ensure that our customers successfully deploy our Zero trust solutions within the agreed timeframe and minimize any impact.

Responsibilities

Engage with sales team to ensure hand-over of customer and POV information (proof of value and customer use cases as conducted by Sales Engineers during presales)

\xef\x82\xb7 Work closely with Professional Services Project Manager to track customer timelines, milestones and activities as set forth in the project plan. Clear any dependencies to drive project progress

\xef\x82\xb7 Provide deployment services (ZIA, ZPA) including design, recommendations, configurations, best practices, and troubleshooting. Provide detailed guidance regarding deployment steps and expected product behavior

\xef\x82\xb7 Progress and uphold expertise in deploying Advanced Zscaler product features and functionality (Advanced Firewall, SSL inspection, Cloud Browser Isolation, Data Protection, DLP, NSS, etc)

\xef\x82\xb7 Ensure client needs are met and deliverables produced on time as defined in the PS service packages/ statement of work

\xef\x82\xb7 Migrate customers from legacy on-prem firewall technologies/security solutions to Zscaler zero trust platform

\xef\x82\xb7 Assist customers with testing or troubleshooting during the deployment. Engage with customer support as required. Work closely with sales, technical account manager, customer success manager, product manager to drive deployment progress

\xef\x82\xb7 Reproduce customer issues to verify problems and document steps to replicate for customer support, engineering and operations teams

\xef\x82\xb7 Become a Zscaler cloud services expert through self-study, company training, and a desire to excel

\xef\x82\xb7 Work Hours - Monday to Friday business hours (as per geo alignment)

Qualifications

Requirements:

Must have strong verbal and written communication skills (English)

\xef\x82\xb7 4- 8 years\' experience for this role in similar positions (Professional service consultant, Network/Security specialist, Technical Account Manager, Support/Escalation Engineer or a SOC Engineer). Experienced in Network and Security solutions and customer facing/field role

\xef\x82\xb7 Experience deploying, maintaining or troubleshooting networking, firewall and security solutions in enterprise environments is important. Experience with Zscaler solutions - ZIA, ZPA

\xef\x82\xb7 Working knowledge of networking and security products from various vendors and enterprise network infrastructure

\xef\x82\xb7 Ability to navigate technical and architectural discussions with customers, partners including audience from business and technical fraternity

Excellent communication and follow-up skills across internal and external organizations. A proactive approach to ensure the job gets done !

\xef\x82\xb7 Effectively handle multiple projects and work calmly under pressure

\xef\x82\xb7 Working knowledge of authentication systems such as SAML, LDAP and MS Active Directory

\xef\x82\xb7 Knowledge of solutions built on Microsoft Azure, Amazon Web Services and other leading cloud platforms

\xef\x82\xb7 Good knowledge of Hypervisors: VMware, Hyper-V, and KVM

\xef\x82\xb7 Good knowledge on HTTP, HTTPS, SSL Inspection, DNS

\xef\x82\xb7 Experience with Proxy and SSL

\xef\x82\xb7 Good knowledge of IPSEC, GRE, HTTP/HTTPS, DNS protocols

\xef\x82\xb7 Industry certifications such as ZCCP-IA and PA, Cisco, Juniper, Palo preferred.

\xef\x82\xb7 Hands-on knowledge with network troubleshooting using tools such as Wireshark, tcpdump, Traceroute, and MTR

What You Can Expect from Us

\xef\x82\xb7 A great learning environment where you will be working on cutting edge technologies and architectures

\xef\x82\xb7 Front end role to work with global customers and sales teams

\xef\x82\xb7 Long term opportunity to become a customer advocate

\xef\x82\xb7 Cross functional expertise to closely work with various roles from Sales, Services, Engineering

\xef\x82\xb7 Be part of a Global organization (that also includes delivery, service sales, practice, PMO, portfolio, enablement functions) and work/learn from senior consultants, architects on Zscaler solutions and advancements

\xef\x82\xb7 Access to latest trainings, modules to become a ZS expert

\xef\x82\xb7 A long term and meritorious career

\xef\x82\xb7 A great leadership team willing to help and open-door culture

\xef\x82\xb7 A fun, passionate and collaborative workplace

\xef\x82\xb7 The fast pace and excitement of working for a Silicon Valley Unicorn and leader in Cloud Security !

Additional information

#LI-VV3

Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we\'d love to talk to you about joining our award-winning team.

Additional information about Zscaler (NASDAQ: ZS ) is available at .

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

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