JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JLL supports the Whole You, personally and professionally.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What your day-to-day will look like:
Work with Quality leaders to develop and implement quality assurance and quality control strategies, policies, and procedures to drive operational excellence and elevate stakeholder and client satisfaction.
Analyse quality processes, workflows and data to identify opportunities for optimization.
Analyse data and identify trends to drive decision-making and implement corrective and preventive actions.
Collaborate with cross-functional teams to establish quality control measures and monitor compliance.
Collaborate with automation developers to implement and test automated workflows.
Monitor key performance indicators (KPIs) related to transaction quality.
Propose and implement process enhancements to enhance efficiency while maintaining accuracy standards.
Stay up to date with industry trends, best practices, and regulatory requirements related to quality management in the Real Estate Industry and the processes supported by JBS.
Work with Quality managers to develop and implement quality improvement initiatives to enhance transaction processes and minimize errors.
Conduct regular audits to ensure compliance with internal policies, regulations, and industry best practices.
Collaborate with the technology team to develop and implement automation solutions for transaction processes.

Qualifications and skills:
University Graduates / Post-Graduates or equivalent work experience in analytics. A minimum of eight (8) years\xe2\x80\x99 industry experience required either in the corporate environment, third party service provider or as a consultant.
Minimum of 8 years of progressive experience in quality management within the IT/ BPO / Shared services industry.
Strong communication skills, both written and verbal, with the ability to effectively present complex data to diverse stakeholders.
Strong knowledge of quality management principles, methodologies, and tools.
Exceptional understanding of Six Sigma, and other quality management systems.
Demonstrated experience in leading quality improvement initiatives and driving change across an organization.
Proven history in conducting audits and inspections and implementing preventive actions.
Exceptional analytical and critical thinking skills, with the ability to think critically and make data-driven decisions.
Excellent communication and stakeholder management skills.
Quality certifications (e.g., Six Sigma Black Belt) are highly desirable.
Experience in deploying ISO 9001 would be an added advantage.Strong analytical skills and attention to detail.
Excellent communication and collaboration abilities.
Proficiency in process mapping and documentation.

Familiarity with quality management systems and methodologies
If this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements below. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL \xe2\x80\x93

We\xe2\x80\x99re JLL\xe2\x80\x94a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That\xe2\x80\x99s why we\xe2\x80\x99re committed to our purpose to shape the future of real estate for a better world. We\xe2\x80\x99re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we\xe2\x80\x99re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we\xe2\x80\x99re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.