Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youxe2x80x99ve got deep experience in commercial real estate, skilled trades or technology, or youxe2x80x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Service Delivery: o Ensure the delivery of soft services aligns with the maintenance strategy, both inhouse and contracted. o Oversee the quality and standards of soft facilities management services according to established guidelines. xe2x80xa2 Project Management: Assess, procure, and manage small projects specific to the Operations Department, as agreed upon with the Project Team. xe2x80xa2 Customer Interface: Act as a key interface between the Estates departmentxe2x80x99s customers and contracted service providers on a day-to-day basis. xe2x80xa2 Service Level Agreements (SLAs): o Develop and maintain a service charter and service level agreement to monitor critical elements of the facilities management (FM) service. o Regularly monitor and report on SLAs and key performance indicators (KPIs), both internally and externally. o Track risks and rewards mechanisms associated with service delivery. xe2x80xa2 Supply Partners and Contractors: o Monitor supply partnersxe2x80x99 and contractorsxe2x80x99 service delivery and customer interactions. o Ensure effective communication and collaboration between all parties. xe2x80xa2 Financial Management: Track and report financial performance to ensure services are delivered within agreed budgets and service levels. xe2x80xa2 Continuous Improvement: o Review and develop initiatives to enhance or rationalize soft services, aiming for optimal performance and customer satisfaction. o Statutory Compliance: o Own and manage the departmental statutory compliance plan to achieve andLocation:On-site xe2x80x93Mumbai, MHIf this job description resonates with you, we encourage you to apply even if you donxe2x80x99t meet all of the requirements. Wexe2x80x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLxe2x80x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (xe2x80x9cJLLxe2x80x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process xe2x80x93 including the online application and/or overall selection process xe2x80x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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