Job Description

Title

Experience Lead- Workplace

Business unit

Integrated Facilities Management

Reporting to

Director \xe2\x80\x93 Country Lead

Key stakeholders

Direct reports

Workplace coordinator, Receptionist, Expat Coordinator, Transport Executive

Duties & responsibilities

• Lead the JLL Management team in the delivery of Facility Management Services.

Ensure that the services are delivered in line with the Contractual commitments and within budgets.
Conduct competitive tendering exercise and identify suitable specialist subcontractors for the site, carry out comparative analysis and make recommendations to Client on the most appropriate subcontractors.
Develop Service Level Agreements and assist the JLL procurement department in closing Service Level Agreements between JLL and its Vendors.
Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources.
Assess Service Levels and Performance Indicators with the Client representative and define the mechanism to assess the performance levels of various subcontractors.
Assess performance of the subcontractors based on performance assessment criteria as agreed jointly between JLL, and its subcontractors.
Ensure Compliance of Minimum Wages acts for payments and statutory compliance through specialist professionals.
Advise on future year budgets as and when requested for.
Maintain all records related to the performance of Facility Management operations on Facilities
Ensuring that the subcontractors are meeting their commitments on scheduled delivery of trainings.
Ensure that the subcontractors have a planned, structured and solution based approach to the delivery of maintenance services.
Analyze call outs to understand trends; undertake strategic initiatives to minimize the same.
Scheduled cross feedback from subcontractors and staff on our process to improve services level & satisfaction in organization.
Train team members on all Quality policies & procedures * Preparation and submission of management reports/analysis as and when required by client

\xc3\x98 Expense tracking oversight and invoice management
\xc3\x98 Assistance to for preparation of Annual Budget
\xc3\x98 Formulation and implementation of Policies & Procedures Including Annual Update of Operations Manual

Performance objectives

• Provide Superior Client Service (weighting 50%)
• Initiative or Process Improvement in Functional Area (weighting 40%)
• Personal and Professional Development (weighting 10%)

Key skills

• Team handling experience
• Should have good working knowledge on soft services, cafeteria management and technical.
• Should have good communication skills

Employee specification

• Candidate should have 8-10 years\xe2\x80\x99 experience in Facilities Management industry into IT / Banking / Corporate set up./ Hospitality

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What this job involves:

Leading on-site operations

Are you a pro at giving on-site support? Working with a team, you\xe2\x80\x99ll oversee the day-to-day client activities for the assigned property or facility. You\xe2\x80\x99ll also implement building procedures and performance measures\xe2\x80\x94and ensure that they are maintained at all times. Likewise, you\xe2\x80\x99ll boost on-site operations by promoting best practices and creating better processes. This job will also entail the question \xe2\x80\x9cHow do I ensure the safety of my colleagues?\xe2\x80\x9d You will do this by promoting adherence to health and safety standards.

Winning our clients\xe2\x80\x99 trust

As a professional you\xe2\x80\x99ll be working frequently with clients, so you\xe2\x80\x99ll need to build strong relationships with them. Likewise, you\xe2\x80\x99ll need to be proactive and engaging; and make sure that the clients\xe2\x80\x99 expectations are met each and every time. You will also be the go-to person for any facilities-related concerns.

Keeping an eye on budget and contracts

As the person in charge, you will take care of the site\xe2\x80\x99s financial operations. Also part of your job is to coordinate with vendors and suppliers, and make sure that they deliver quality work practices according to the contract, and at the right cost.

Promoting teamwork across the board

At JLL, we strongly believe that teamwork is the secret behind every successful company. Do you share our thoughts? If so, then you are what we\xe2\x80\x99re looking for. In this role, you will support our people\xe2\x80\x99s growth and development through effective training and coaching sessions. Likewise, you\xe2\x80\x99ll promote a culture that upholds the \xe2\x80\x98I am JLL\xe2\x80\x99 core behaviours and fosters teamwork, cooperation and performance excellence. Also part of your job is to ensure that the team is constantly motivated, and that trust and work ethics prevail among members.

Sound like you? To apply, you need to be:

Competent and goal-driven

Do you have five to eight years\xe2\x80\x99 experience of managing a property? If so, you will be a perfect fit for the role. Likewise, an experience in managing commercial contracts and budgets may just help you land this job. You\xe2\x80\x99ll also need to be a goal-oriented individual who\xe2\x80\x99s an ace in health and safety requirements, vendor management and property technical systems management

Organised and analytical

We\xe2\x80\x99re looking for a self-motivated and quick-thinking personnel who can solve problems using quantitative methods and holistic approaches. Likewise, we\xe2\x80\x99re on the lookout for well-organised leaders who plan tasks in advance and constantly stay ahead of deadlines.

Engaging and professional

A passion for excellence is what makes a great Manager. We\xe2\x80\x99ll need someone who can do more than the bare minimum to meet our clients\xe2\x80\x99 expectations. In this role, you\xe2\x80\x99ll also be working with different kinds of people, so you\xe2\x80\x99ll need to be an expert in handling them professionally. Likewise, you\xe2\x80\x99ll need to effectively manage, train and inspire the team to always do better. You\xe2\x80\x99ll also need to take the time to listen to your people to create better work impact.

What you can expect from us

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

On-site \xe2\x80\x93Mumbai, MH

If this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500\xc2\xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

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Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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