Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Workplace Manager



Client Account:

BP ASPAC



Reporting Relationships

Direct Manager: ASPAC Account Lead, APAC Work Dynamics

Reports: NIL

Corporate level: NIL



Role Summary

Our Workplace Services Leads are instrumental in driving our vision of "Creating inspirational, sustainable workplace experiences for our people and communities". They must be visible and influential leaders of talented individuals and teams accountable for delivery of outstanding facilities and services. Their role is to design, communicate and deliver integrated, innovative, and differentiated workplace solutions for our client. They have accountability for all strategic and operational activity including, but not limited to HSSE, client and customer interaction, workplace modernisation and standardisation as well as managing the site-based teams for properties in their areas of responsibility.



The Workplace Manager will be accountable for the delivery and performance of Workplace Services on the account, stakeholder engagement, concept formulation, drafting of business proposals and supplement operations as interim backfill for managerial roles as assigned



Role & Major Responsibilities

Support in conceptualisation of future of work programs

Researching, formulation and project manage implementation of new initiatives.

Support the ASPAC Account Director to drive and achieve goals and objectives including P&L, risk, energy targets and the account SLAs & KPIs.

Conduct risk reviews, develop risk mitigation plans and validate results.

Oversee compliance and quality improvement.

Manage centralised services and function



Personal Competencies, Attributes & Knowledge



Ability to influence, partner and operate strategically are critical competencies.

Energy and drive to develop the customer experience.

Good understanding of current industry technology and with a drive for market knowledge future enhancements

Excellent interpersonal and presentation skills via multiple media.

Commercially and financially astute.

Strategic thinking and decision making.

Able to lead and inspire, guide and coach, and develop the performance of those managed either remotely or in person.

Seeks feedback to inform quick decision making.

Has courage to make tough decisions (fail fast)

Excellent relationship, and stakeholder management skills.

Able to work in a complex environment and comfortable with ambiguity



Experience & Qualifications



Held account leadership role, familiar with business culture in various countries in APAC, managed large size operations, accountable for budget and P&L in excess of USD 5 million, looking for next level of responsibility with a large, complex account)

Strong general management experience - minimum of 15 years in the business and operations and driving workplace experiences



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.