Job Description

Calling all innovators \xe2\x80\x93 find your future at Fiserv. We\xe2\x80\x99re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day \xe2\x80\x93 quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\xe2\x80\x99re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Professional, Application Specialist What does a great \xe2\x80\x9cProfessional, Application Specialist\xe2\x80\x9d do at Fiserv?

We are seeking a highly skilled and motivated ServiceNow Administrator to join our team. As a ServiceNow Administrator, you will be responsible for the design, implementation, and maintenance of our ServiceNow platform. Your primary focus will be on configuring and customizing ServiceNow applications, managing user access and permissions, and providing ongoing support to ensure the smooth operation of the platform.

What You will do:

• Extensive hands-on of ServiceNow platform and related applications/Modules
• Extensive hands-on support experience on ServiceNow Incident Management, Service Catalog, Reporting, Change
• Experience in ServiceNow user & group administration (ADMIN) and ability to perform ServiceNow admin activities independently
• Understanding of ServiceNow operational errors & ability to lookup errors on ServiceNow Community to resolve errors & escalate to next level team
• Experience in creating and maintaining process and knowledge documentation for team and users
• Ability to effectively prioritize workload in line with business requirements
• Must have very good understanding of ITIL concepts

What you will need to have:

• Understanding of SLAs, Email Notifications, Events, Assignment Rules, UI Policies etc.
• Collaborate with team members to look for ways to continuously improve our enterprise platform related processes
• Experience in creating and maintaining process and knowledge documentation for team and users
• Create views, dashboard and reports as needed to illustrate service performance and demonstrate business value

What would be great to have:

• Highly self-motivated that works with minimal supervision, is a fast learner and a team player
• Collaborate with team members to look for ways to continuously improve our enterprise platform related processes
• Eagerness to research & finding new ways for solutioning
• Ability to Train new associates and mentoring
• Taking responsibility of the work in hand
• Technical research skills
• Problem solving expertise

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us: Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE\xe2\x84\xa2 500 company, one of Fast Company\xe2\x80\x99s Most Innovative Companies, and a top scorer on Bloomberg\xe2\x80\x99s Gender-Equality Index, we are committed to excellence and purposeful innovation. Our commitment to Diversity and Inclusion: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won\xe2\x80\x99t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won\xe2\x80\x99t send you a check to cash on Fiserv\xe2\x80\x99s behalf. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.