Job Description

: Requirement: u00A0 Ability to troubleshoot integration issues with non-Remedy applications and databases. Good awareness of the customeru2019s business and in-depth knowledge of the customeru2019s environment and processes. Must have a sense of ownership in handling project and technical issues and be able to provide effective and timely resolution. Ensure the following of processes and best practices Experience in BMC Remedy v8.x or above u2013 This will be added advantage . Excellent knowledge of working on Remedy custom application development & administration Strong understanding of Remedy Implementation Methodology Hands-on experience in developing various Remedy activities, workflows, Webservices, APIs, and shell scripting Very Good experience in Remedy integration with web services, APIs, emails, and Message Queues. Performance tuning, optimization, and monitoring implementations Essential Job Functions Coordinates activities of functional areas or of department account leads to ensure that business solution requirements are met. Provides assistance in interpreting demand forecasts and planning works with team members to provide high quality specifications for complete end-to-end project delivery. Escalates issues and recommends adjustments. Maintains records of account specific application problems and assists in prioritizing work requests. Identifies and researches process changes or adjustments and escalates accordingly. Maintains records of expenditures to ensure they align with forecasts and are in compliance with approved budgets. Collaborates with senior team members in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing applications meet client specifications. Provides support in identifying and researching application improvements to increase customer and stakeholder satisfaction. Ensures delivery of projects meet client and company expectations and needs. Basic Qualifications Bachelor\'s degree or equivalent combination of education and experience Bachelor\'s degree in business administration, engineering, information systems or related field preferred Three or more years of support services or project or program experience Experience working with the technology industry Experience working with company products and operating systems Experience working with computer systems and their use Other Qualifications Project management skills Analytical and problem solving skills Basic accounting skills Interpersonal skills to interact with customers and team members Organization and time management skills Communication skills Ability to work independently and as part of a team Willingness to travel Work Environment Office environment

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