Job Description

Req ID: 292647NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Productionsupport-Loan IQ to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).7-9 years of experience into Production Support in BFSI
Hands-on experience on ticketing tools (Jira / Freshdesk).
Must have experience into Loan IQ.
Hands-on experience into SQL queries.
Experience in Incident Management, Change Management, and Problem Management.Hands-on experience into Windows and Linux and application support and knowledge deployment installations
Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the project team.
Prioritize workload, providing timely and accurate resolutions.
Perform production support activities which involve the assignment of issues and issue analysis and resolution within the specified SLAs.
Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in a timely manner.
Coordinate with the Application Development Team and ensure testing is completed and successful deployment.About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients\' long-term success. Visit nttdata.com or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

NTT Data