Job Description

Job Title: L3 - Production Support with Snowflake


About Us


•"Capco, a Wipro company, is a global technology and management consulting firm. Awarded with• •Consultancy of the year in the • •British Bank Award • •and has been ranked• •Top 100 Best Companies for Women in India 2022 by • •Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.•

•WHY JOIN CAPCO? •



You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.


•MAKE AN IMPACT •



Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.


•#BEYOURSELFATWORK •



Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.


•CAREER ADVANCEMENT •


•With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.•


•DIVERSITY & INCLUSION •


•We believe that diversity of people and perspective gives us a competitive advantage.•



L3 - Production Support with Snowflake


Experience : 6-9 years


Location : Bangalore or Pune


Technology Mandatory Offshore Support Responsibilities:


• Maintenance and Production Support of Mainly TLM Collateral Management and SWIFT application.
• L3 Production Support activities including (but not limited to) diagnosis, investigation, resolution provision, coordination with team lead, business, infrastructure support and vendors (e.g. SWIFT, Smart Stream and Broadridge)
• Implement/Deploy configuration, code changes across all environments including production which is managed by the production support team
• Support for any hardware, systems software or other infrastructure related issues.
• Interaction with offshore team in regard to support incidents assigned to offshore developer for L3/L4 support (i.e. investigation, resolution provision, permanent fix, support release management processes.
• Daily on/offshore team calls at 10 AM GMT to review status.
• Report weekly status of production incidents and project work to offshore delivery manager


Tools and Technologies


• SWIFT
• TLM Algo Collateral
• SQL
• SSRS Reporting
• Windows, MQ, UNIX Domain Knowledge
• Middle office or Back office.
• Knowledge in banking domain.







• L3 Production Support activities including (but not limited to) diagnosis, investigation, resolution provision, coordination with team lead, business, infrastructure support and vendors (e.g. SWIFT, Smart Stream and Broadridge)
• Strong troubleshooting capabilities and good communication skills.
• Analyze business requirements and translate into an efficient technical solution.
• Implement/Deploy configuration changes across all environments excluding production with the appropriate approvals as per Release management processes
• Monitoring end of day batches and act as point of escalation for any BAU queries.
• Vendor interaction Functional Skills
• Technical Understanding of financial services industry.


Soft Skills


• Ability to lead / guide
• Good analytical skills
• Good Interpersonal skills, written & verbal communication skills
• Exposure of working with International clients and cross-cultural teams
• Can do attitude and good problem-solving skills.
• Ability to priorities own workload. Work as part of a team or independently.
• Cope under pressure and assist in other areas of the Core ops dev team.


•If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. •