Job Description

This is a requirement for Oracle Financial Services Finergy division. We are a part of Oracle Financial Services Global Business Unit (FSGBU) business unit and our specialized solutions address the unique business needs of banking and financial institutions, enabling them to make more informed business decisions and serve customers better. Required Experience/Skill Set: Strong customer service and support focus with a desire to deliver high quality service Ability to multi-task, work under pressure and adhere to tight deadlines 5+ years\' experience in hands-on application support lead role Strong technical skills (PL/SQL, Unix, Unix shell scripting) Extensive problem-solving and debugging skills Ability to independently apply production upgrades Experience in providing services to agreed SLAs and OLA\'s Experience with working in an ITIL environment.ITIL Foundation Certification desired Excellent interpersonal and communication skills Flexible in working outside of core business hours at short notice Able to work in 24.7 support in different shifts pattern on a rotational basis (work schedule will include weekend support as well). Responsibilities: Be an SME for the given cluster of applications and their environments Provide technical leadership Resolve non-KEDB issues/tickets Drive Shift-Left strategy Prepare and Maintain the overall KEDB as per the defined Knowledge Management process Identify the scope for automation and focus on continuous improvements Conduct RCA for the identified Problems along with Service Desk and Incident Managers Drive execution of Problem Resolution Plans with other stakeholders Coordinate with Business Users, Technology teams, and Service Desk for incident resolution Provide inputs to project review documents/dashboards to senior management Maintain application monitoring, performance tuning, and testing To examine potential areas for Service Improvement and raise proposals with the Service Manager

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