Production Support
Year Mumbai, Maharashtra, India
Job Description
Job Title \xe2\x80\x93
Production Support
Place of work
- Mumbai
\xe2\x80\x93 Corporate Function
Function
\xe2\x80\x93 Information Technology
Job Purpose:
The role entails the responsibility of providing production support to bank\'s software applications. It includes administering and resolving day to day production applications issues, providing updates and perform root cause analysis.
Roles & Responsibilities:
Perform all tests on production applications
Design production support procedures, policies and documentation
Identify and resolve technical issues
Establish the root causes of production errors, and escalate serious concerns
Prepare recovery procedures for all applications and provide upgrade to same
Coordinate with IT groups and external vendors and ensure effective application services to ensure reliability of all applications
Gather information independently, carry out necessary research and provide an in-depth analysis to resolve production issues
Supervise all alerts related to application and system procedures and provide services proactively
Deliver regular and customized training to teams within the business
Develop test scripts for new/changed production application capabilities
Capture and share best- practice knowledge amongst the team
Stay abreast with global market trends and competitor strategies in key markets
Leverage in-house synergies through collaboration with internal stakeholders
Educational Qualifications:
Graduate \xe2\x80\x93 Any
Experience:
Minimum of 4+ Years
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Job Detail
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Job IdJD3089950
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear