Job Description

Senior Analyst- Residential AccountingRESPONSIBILITIES:
Functional

• Perform monthly/quarterly account analysis and roll-forwards of selected general ledger accounts to ensure accounts properly reflect the company's financial position in accordance with company policy and GAAP.
• Review ledger detail, record adjusting journal entries, and prepare supporting schedules for GAAP-based financial statements.
• Assist in the preparation of property financial statements and work papers monthly.
• Assist in the preparation of annual audited financial statements, including footnote disclosures, and supporting schedules.
• Assist in the monthly/quarterly reporting to lenders, joint venture partners and portfolio companies.
• Coordinate with the treasury team to ensure that all financing transactions are properly and timely accounted for.
• Prepare monthly cash flow forecasts for portfolio companies and stand-alone investments.
• Review property-level financial results, mostly prepared by third-parties, to ensure results properly reflect the company's financial position and are in accordance with GAAP.
• Prepare bank reconciliations and journal entries as needed.
• Assess and react to changing business conditions, in terms of their impact to the supported organization.
• Ensure team's processes and procedures support the department's goals according to guidelines and policies.
• On-board and account for acquisitions, dispositions, and other similar transactions.

Relationship Management

• Accountable to portfolio company's or joint venture partner's satisfaction with the accounting team's performance, responsiveness, and interactions.
• Become day-to-day go-to person for client Investment Reporting
• Respond to business partner inquiries and commit to deliverables.
• Assist other portfolio companies during project initiatives on an as-needed basis.

REQUIREMENTS:

• Bachelor's Degree with a major in Accounting or closely related field
• Minimum 6 year of experience in general accounting
• Knowledge of US GAAP
• Knowledge of MS Office Suite
• Knowledge of accounting software and databases (e.g. Workday)
• Excellent communication, problem solving and interpersonal skills
• Ability to multi-task and manage shifting priorities in a fast-paced environment
• Strong attention to detail and ability to work both independently and in a team environment

PREFERRED:

• Real estate industry experience

xcdx8fDoSupport process by managing transactions as per required quality standards

• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
• Update own availability in the RAVE system to ensure productivity of the process
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
• Follow standard processes and procedures to resolve all client queries
• Resolve client queries as per the SLA's defined in the contract
• Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
• Document and analyze call logs to spot most occurring trends to prevent future problems
• Maintain and update self-help documents for customers to speed up resolution time
• Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
• Ensure all product information and disclosures are given to clients before and after the call/email requests
• Avoids legal challenges by complying with service agreements

xcdx8fDeliver excellent customer service through effective diagnosis and troubleshooting of client queries

• Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
• Assist clients with navigating around product menus and facilitate better understanding of product features
• Troubleshoot all client queries in a user-friendly, courteous and professional manner
• Maintain logs and records of all customer queries as per the standard procedures and guidelines
• Accurately process and record all incoming call and email using the designated tracking software
• Offer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business
• Organize ideas and effectively communicate oral messages appropriate to listeners and situations
• Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

xcdx8fBuild capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

• Undertake product trainings to stay current with product features, changes and updates
• Enroll in product specific and any other trainings per client requirements/recommendations
• Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
• Update job knowledge by participating in self learning opportunities and maintaining personal networks

xcdx8fDeliver
No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completedIf you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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